To address these challenges, Ultimo implemented Assima’s cloning technology to replicate its live cloud software environment within an interactive training framework.
This approach enabled the development of realistic demonstrations and hands-on exercises that mirrored actual system workflows. Training materials were delivered in five languages, supported by integrated text-to-speech capabilities and centralized content management.
To improve implementation efficiency, Ultimo introduced a structured training approach: stakeholders completed targeted eLearning before deep-dive sessions, allowing for faster and more informed decision-making. At the same time, end users were supported through a role-based learning platform offering theory, demonstrations, and simulations, reducing dependency on scheduled sessions.
Batch update features and reusable screen elements allowed the training team to efficiently align content with bi-weekly product releases while maintaining consistency and accuracy.
Since implementing Assima, Ultimo has enhanced the quality and effectiveness of its customer training programs. Learners now engage with realistic simulations that reflect the live system, improving understanding and practical application.
This structured approach to training has also had a measurable impact on implementation timelines. By preparing stakeholders in advance and enabling flexible, role-based learning for end users, Ultimo reduced the average time required for customers to implement and fully adopt the solution from 50 days to 40 days – a 20% improvement.
The impact of engaging and accessible training is reflected in an average customer satisfaction rating of 8.3 out of 10. Additionally, the ability to deliver standardized training across five languages ensures consistent learning experiences for global users.
Ultimo’s approach to training contributed to winning the 2026 Stevie Award for “Training Product of the Year.” By combining realistic simulations with multilingual accessibility, the organization has built a scalable and sustainable training model aligned with continuous product innovation.
About Ultimo
Ultimo delivers a cloud-based Enterprise Asset Management (EAM) solution to organizations worldwide. With a product release cycle every two weeks, continuous updates are essential to innovation and to customer success.
Keeping training aligned with frequent software updates was critical.
