When Salesforce is upgraded or a new cloud product is rolled out, reskilling the existing user base is often more complex than the initial rollout. Assima supports this by:
- Allowing L&D teams to build simulations for new Salesforce functionality before it reaches users
- Delivering role-based reskilling journeys so each team only trains on workflows relevant to their job
- Updating existing simulations to reflect new Salesforce layouts using bulk recapture, not full rebuilds
- Tracking which users have completed reskilling content and where additional support is needed
- Supporting in-app notifications through Assima Assist to alert users to changed processes at the point of need