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From IoT devices to telemedicine, new technologies are hailed as solutions to streamlining physicians’ work, improving patient outcomes, reducing human error, and lowering costs.

It’s against this backdrop that the Hospital Future Act (KZHG) is in full force in Germany as a nationwide effort to modernize the healthcare system and increase IT security.

This article will talk about what everyone needs to know about German healthcare transformation and how CTOs, CIOs, learning leaders, and hospital managers can take full advantage of this digitalization opportunity.

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Contact me:

Sven Semet

Sven Semet

Business Development Manager - Germany
+49 (171) 305 0853
sven.semet@assimasolutions.com

What you need to remember about german healthcare transformation

If you look at the list of eligible funding opportunities including patient portals, digital care and treatment documentation, digital medication management, etc.

What’s the common thread?

They are all operated by people.

The importance of data, AI-enabled medical devices, and VR are mentioned ad nauseam when talking about healthcare transformation (or digital transformation in general). But very little is said about the actual people operating these technologies.
Technology can be transformative but how can hospitals reap the operational efficiencies of new technologies when staff doesn’t know how to use them optimally i.e how to use core healthcare systems, how to request diagnoses, laboratory tests, etc.

Data standardization and consolidation are crucial but how do you ensure accuracy when staff hasn’t been trained on best practices to input the right information correctly.

And that’s what you can’t forget. People, their skills, and competence have to be embedded in your digital strategy – for 2021 and beyond.

What everyone is missing is the 400 000 doctors and over 1 000 000 nurses in Germany who are going to be working with these new technologies every day. They are the backbone of your digital strategy and the foundation behind any sustainable organizational transformation.

What separates digital transformation success from failure

The often touted statistic that 70% of digital transformation projects fail holds because of several root causes:

Talent deficit. Digital capabilities are not ramped up across the organization from the get-go. Employee enablement is seen as an afterthought or limited to one-off training sessions.

Fear of change. Employees feel alienated from the very tools that were designed to enhance their work. That’s when resentment, apathy, and the proverbial “resistance to change” manifest.

Lack of velocity. User adoption grinds to a halt without responsive, nimble content development. Training content should be planned and deployed early – without waiting for IT.

Speed of innovation. Applications and regulations are changing faster than ever. People forget and staff do not have the time to spare to train every time there’s an update.

Outdated training methods resulting in hidden costs and disengaged users.

Bottom line: these root causes mesh and result in failed implementation due to poor user adoption.

      • This implies a need for a scalable, cost-effective method to train users and build a digitally fit workforce.

Avoid the user adoption trap

This pervasive adoption crisis resulted in 900B$ wasted in digital transformation failures in 2018 worldwide – compelling organizations to invest in digital adoption platforms or performance support.

From our experience, most will start investing in solutions not preemptively but once confronted with a user adoption problem that can’t be ignored after the implementation is done.

The Hospital Future Act (KZHG) gives you the perfect opportunity to sidestep this problem and not repeat the same mistakes by investing in effective and scalable software training before implementation – increasing digital capabilities throughout your organization and maximizing adoption.

Training: sink or swim

Software training for medical staff poses unique challenges.

When patient health and data are at stake – staff need to be fully proficient on day one and not “learn in the flow of work” – allowing for downtime and medical mistakes.

Train staff while ensuring seamless patient experience

At Assima, we implement a two-pronged approach designed to drive costs down at every stage of your user adoption lifecycle.

1 – Simulation Training Platform 

It provides a safe environment for users to practice, build confidence and make mistakes. Hyper-realistic simulations are available online 24/7 as self-service learning. This approach ensured all users developed a solid baseline level knowledge of fundamental processes.

2 – Digital Adoption Platform

It supports users with in-app guidance at the moment of need. This intelligent layer provided step-by-step guides on specific, more complicated processes that required immediate assistance.

In summary, the Assima covers both baseline level training with interactive simulations and targeted support for challenging use cases with a Digital Adoption Platform. Both complemented each other to create a holistic learning journey.

We don’t believe depending on performance support alone is the right approach. Imagine you’re a hospital deploying a new system for thousands of users that have never seen the new software – hoping that they simply learn hundreds of processes in the flow of work. It would be

That’s why we use a Digital Adoption Platform, not as formal training – but support at the point of need, workflow automation, and data validation.

A rigorous training phase using interactive simulations where users can safely train at their own pace is indispensable. This way, users can be onboarded smoothly into the new application, practice, and learn from their mistakes.

Once in the live system, they are fully ready and won’t be caught off guard. While our Simulation Training Platform cover most day-to-day operations, Assima’s Digital Adoption Platform serves as a safety net for more challenging user cases or changes in the application or regulations.

Additional benefits

 

Easily sanitize PHI data from your training

Replace sensitive patient data in lessons with risk-free data in a few clicks. Rest easy knowing that your training is compliant with healthcare industry regulations for data protection and management.

Keep up with changes in regulations and compliance

With every system update, Assima lets you maintain training assets exponentially faster than traditional e-learning. Reflect on the latest processes, regulations, and functionalities in your training – without waiting for IT to update your live system.

Reduce medical errors

Assima Digital Adoption Platform instantly double-checks customer medical, billing details, and other critical inputs against a range of databases.

“Because the Assima clones are exact copies of the live SAP application, nurses are building their skills and confidence on the new system very quickly. As a result, the SAP migration has been completely transparent to patients, who received excellent care throughout.”

Leerhuis Hans van Herwaarden,
Zuyderland MC Manager

“The reduction in face-to-face training time has allowed us to make immediate and significant savings.”

P Tixador,
Manager CHU Montpellier

Would you like free expert advice on your digital projects at your hospital? If so, feel free to get in touch with us. We’ll go over your unique use cases and upcoming challenges.