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The Caisse des Dépôts (CDC) management team relies on a network of 1100 people, who are geographically dispersed throughout France to channel information to them. In this geographical context training, therefore, plays a vital role. It is used to develop and maintain staff competencies on the account holder information systems, which are at the center of the banks’ IT systems. Training on this system represents one-third of all training. Until now, the CDC maintained a sandbox for training on its IT systems for both recurrent training and new applications. The main advantage of delivering classroom-based training was the high levels of quality that could be guaranteed, albeit that a sandbox environment did not allow for elearning or etraining. Indeed, it was impossible to displace it for localized training, and consequently difficulties were encountered when training needed to be delivered simultaneously across different geographical locations.
Then, the equipment, as well as the information contained in the sandbox, became obsolete. A decision had to be made: recreate a new sandbox environment or acquire a new tool, notably a simulator. The sandbox solution came with two serious inconveniences: an expensive, non-responsive and unsustainable infrastructure; plus the sandbox was not available for all the applications. Some training had to be compiled from screenshots, which consequently meant a lack of homogeneity in the educational message and a loss of overall quality.