ASML Creates thousands of training modules up to 50% faster for SAP and homegrown applications
Full service, global airlines, serve millions of customers every year, traveling to hundreds of destinations in often more than 70 countries worldwide. For the leading airline in the United Kingdom, delivering their core values, which include demonstrating a unique combination of unrivaled flying know-how along with a personalized and thoughtful service experience has always been a top priority.
Checking customers in for their flights is an important part of the experience that needs to be as seamless as possible. An internal review revealed the airline’s current 40-year-old checking-in system was inefficient and cost-prohibitive, so they started the lengthy process of implementing a new system that would be used by their staff worldwide.
For the global airlines, major training challenge accompanied the new system. The airline needed to train 17,500 staff located in many different countries and time zones on the new system in under 6 months. The Manager of Airline Learning of the Global Learning Academy says, “Previously, we used a traditional approach of creating training flights and had a large training team that would create a number of virtual flights for each user.
She knew there must be a better and more efficient solution out there; one that would not only save them time and money but also deliver a realistic and user-friendly experience for their end-users.
The end-users would then be trained in a classroom environment, but it was a very expensive and time-consuming way of creating training. Dummy data needed to be created for every user and a lot of resources were taken up to do this process.”
She knew there must be a better and more efficient solution out there; one that would not only save them time and money but also deliver a realistic and user-friendly experience for their end-users.
