Video case study: How to increase EMR adoption for 85,000 users without disrupting patient care
The largest European hospital group, comprising 39 hospitals, needed to harmonise over 85,000 users on a single Electronic Medical Records (EMR) system.
This major undertaking couldn’t affect the patients.
IBM partnered with Assima to deliver a solution: a Digital Coach that provides contextual assistance in the live application.
Users received precise answers on-the-job without stopping in the middle of a task. This allowed them to focus on patient care.
We presented this case study at the ATD Middle East virtual event in June 2020. For a quick 5-minute summary, watch the video below.
IBM’s Zoe Robbins on driving digital transformation with a Digital Coach
Takeaways
- Overview of the Digital Coach. Users received contextual assistance via push notifications, step-by-step guidance and a chatbot powered by IBM Watson.For more examples of how the Digital Coach is used in hospitals, read this post.
- Monitoring was key to user adoption success: It allows you to track content usage and pinpoint where it could be improved.
