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How to increase EMR adoption for 85k users seamlessly

  • June 14, 2020

Video case study: How to increase EMR adoption for 85,000 users without disrupting patient care

The largest European hospital group, comprising 39 hospitals, needed to harmonise over 85,000 users on a single Electronic Medical Records (EMR) system.

This major undertaking couldn’t affect the patients.

IBM partnered with Assima to deliver a solution: a Digital Coach that provides contextual assistance in the live application.

Users received precise answers on-the-job without stopping in the middle of a task. This allowed them to focus on patient care.

We presented this case study at the ATD Middle East virtual event in June 2020. For a quick 5-minute summary, watch the video below.

IBM’s Zoe Robbins on driving digital transformation with a Digital Coach

 

Takeaways

 

  •  Overview of the Digital Coach.  Users received contextual assistance via push notifications, step-by-step guidance and a chatbot powered by IBM Watson.For more examples of how the Digital Coach is used in hospitals, read this post.
  • Monitoring was key to user adoption success: It allows you to track content usage and pinpoint where it could be improved.

See How Assima Can Help You Become a Proactive Force That Delivers Business Results

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  • +44 (0) 161 768 2368
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  • Contact Us
  • Book a Demo
Supported Platforms
  • CRM
  • EMR/EHR
  • ERP
  • HR
  • Oracle Cloud Applications
  • Homegrown Applications
  • Salesforce
  • SAP S/4HANA
  • Workday
Resources
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