Onboard call center agents 45% faster and achieve your KPIs
Trusted by 6 of the 10 largest banks in the US
and 7 of the 10 largest banks in Europe
Higher User Satisfaction
Fewer Content Developers
Here’s how Assima improves your call center KPIs
Increase speed to competency with hyper-realistic simulations
Deliver hands-on training from anywhere with no risk to your production system or confidential data. Agents master your processes quickly and deliver top-notch customer service.
Improve Average Handle Time (AHT) and First call resolution (FCR)
Your agents receive precise answers, continuously on-the-job via a Digital Adoption Platform. Knowledge base articles can be fetched from one place in seconds. They solve problems faster and with fewer mistakes by having inputs instantly double-checked.
Maintain your knowledge base effortlessly
Update articles in minutes and translate them in multiple languages without re-recording your process flow from scratch. The most up-to-date information is always at everyone’s fingertips.
“We’ve reduced onboarding times for new contact center staff from 33 days to just 18 days.”
Holistic approach + Patented technology
1. Assima RTS is the only user adoption platform that combines training and performance support into one. You can maximize your business-critical applications from initial roll-out to day-to-day operations. Create content before go-live, update lessons in minutes, scale training effortlessly, and support users at the point of need.
2. Our 4x patented technology allows users to train in a guided interactive simulation of your software that looks and feels like the real thing. This provides unparalleled realism to your training. Users benefit from a focused, consistent, and immersive learning experience and become proficient quickly before go-live.
Absolutely not. When capturing a process, our solution only captures the objects of the user interface. This lets you edit anything your user sees without any risk to your production system.
No. Assima works in conjunction with your LMS. Assima’s authoring tool and content management platform lets you create content and upload a dynamic link to your LMS. All future updates will be instantly synchronized. No need to reupload content. Your users will always have access to the latest version.
Yes! We’ve helped Fortune 500 companies save millions on maintenance costs and thousands of hours resetting data, creating dummy data and eliminating sensitive information from training material.
Works with following applications
(And a lot more!)