{"id":27745,"date":"2026-04-02T13:40:50","date_gmt":"2026-04-02T12:40:50","guid":{"rendered":"https:\/\/assimasolutions.com\/how-leading-enterprises-reduce-sap-support-tickets-through-embedded-learning-2\/"},"modified":"2026-10-13T13:49:02","modified_gmt":"2026-10-13T12:49:02","slug":"how-leading-enterprises-reduce-sap-support-tickets-through-embedded-learning-2","status":"publish","type":"post","link":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","title":{"rendered":"Hoe toonaangevende bedrijven het aantal SAP-supporttickets terugdringen door middel van ge\u00efntegreerd leren"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27745\" class=\"elementor elementor-27745 elementor-17770\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ceb92de e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"6ceb92de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-37c6ebc e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"37c6ebc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75c4d91 elementor-widget elementor-widget-heading\" data-id=\"75c4d91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kernpunten <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d7b8e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f9d7b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Het aantal SAP-supporttickets stijgt door de complexiteit van systemen, frequente updates en een gebrek aan realtime gebruikersondersteuning. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Klassieke trainingen schieten tekort omdat gebruikers geen begeleiding krijgen op het moment dat zij hun taken daadwerkelijk uitvoeren. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Embedded learning biedt contextuele in-app-ondersteuning, waardoor gebruikers taken vanaf de eerste keer correct afronden. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Het voorkomen van herhaalde fouten door gerichte in-app-begeleiding verlaagt het ticketvolume bij de helpdesk aanzienlijk. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De combinatie van in-app-ondersteuning en simulatiegebaseerde training vergroot het zelfvertrouwen van gebruikers en versnelt de SAP-adoptie. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99af0f elementor-widget elementor-widget-heading\" data-id=\"c99af0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inleiding <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d1e5f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"77d1e5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d447cfe elementor-widget elementor-widget-text-editor\" data-id=\"d447cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW229468721 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">Binnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">enterprise-organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">groeien<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> de SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">supportwachtrijen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">sneller<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> dan <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">ooit<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">Bij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">migratie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">naar<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> SAP S\/4HANA <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">krijgt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">organisatie<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> te <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">maken<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">frequente<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">systeemupdates<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">Bovendien<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">stuiten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">door<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> internationale <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">groei<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">voortdurend<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">nieuwe<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> workflows. <\/span><\/span><span class=\"TextRun SCXW229468721 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">Oplopende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">supporttickets<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">overbelaste<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> helpdesks <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">gefrustreerde<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">zijn<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">onvermijdelijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW229468721 BCX8\">gevolg<\/span><span class=\"NormalTextRun SCXW229468721 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW229468721 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW256851159 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW256851159 BCX8\">De <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">oorzaak<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">ligt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">niet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">bij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">gebrek<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">inzet<\/span><span class=\"NormalTextRun SCXW256851159 BCX8\">, maar <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW256851159 BCX8\">bij<\/span><span class=\"NormalTextRun SCXW256851159 BCX8\"> de timing.<\/span><\/span><span class=\"EOP Selected SCXW256851159 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW177709203 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">Gebruikers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">hebben<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">behoefte<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW177709203 BCX8\"> op het moment <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">dat<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">zij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">taak<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">uitvoeren<\/span><span class=\"NormalTextRun SCXW177709203 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">niet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">weken<\/span><span class=\"NormalTextRun SCXW177709203 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW177709203 BCX8\">tevoren<\/span><span class=\"NormalTextRun SCXW177709203 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW177709203 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW258075575 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">Toonaangevende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">introduceren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">daarom<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">methoden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">voor<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\"> Embedded learning. Door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">contextuele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">hulp<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">rechtstreeks<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">binnen<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\"> de SAP-workflows <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">bieden<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">kunnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">organisaties<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">aantal<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">supportaanvragen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">drastisch<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">verlagen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">fouten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">voorkomen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">nog<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">voordat<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\"> ze <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW258075575 BCX8\">ontstaan<\/span><span class=\"NormalTextRun SCXW258075575 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW258075575 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW1614192 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">Deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">aanpak<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">wordt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">mogelijk<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">gemaakt<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> door platforms <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">zoals<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\">, die <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">simulatiegebaseerde<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> training via <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> Train <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">combineren<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">realtime<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">contextuele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> via <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\"> In-App Search om <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">tijdens<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">werk<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">optimaal<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW1614192 BCX8\">begeleiden<\/span><span class=\"NormalTextRun SCXW1614192 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW1614192 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b368561 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b368561\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-e5328a1 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e5328a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e450d1 elementor-widget elementor-widget-heading\" data-id=\"9e450d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.Waarom het aantal SAP-supporttickets stijgt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df9f133 elementor-widget elementor-widget-text-editor\" data-id=\"df9f133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW176064265 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176064265 BCX8\">De <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">toename<\/span><span class=\"NormalTextRun SCXW176064265 BCX8\"> van het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">aantal<\/span><span class=\"NormalTextRun SCXW176064265 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">supporttickets<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">binnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">kent<\/span><span class=\"NormalTextRun SCXW176064265 BCX8\"> diverse <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">structurele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW176064265 BCX8\">oorzaken<\/span><span class=\"NormalTextRun SCXW176064265 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW176064265 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW56551581 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW56551581 BCX8\">Ten <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">eerste<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> is de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">complexiteit<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> van SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">omgevingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">aanzienlijk<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">toegenomen<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\">. SAP S\/4HANA <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">combineert<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">gekoppelde<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> modules, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">geavanceerde<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">datamodellen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">realtime<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> analyses. <\/span><span class=\"NormalTextRun SCXW56551581 BCX8\">Hoewel<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">functies<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">bedrijfseffectiviteit<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">verhogen<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">vereisen<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> ze van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">gebruikers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">ook<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">complexere<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">navigatie<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\"> door workflows. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">Zodra<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">processen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">wijzigen<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">kan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">dat<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">zelfs<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">voor<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">ervaren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">lastig<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW56551581 BCX8\">zijn<\/span><span class=\"NormalTextRun SCXW56551581 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW56551581 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW47150292 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW47150292 BCX8\">Ten <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">tweede<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">werken<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">hun<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">omgevingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">regelmatig<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">bij<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">Nieuwe<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">systeemfunctionaliteiten<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">wettelijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">aanpassingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">configuratiewijzigingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">zijn<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">aan<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">orde<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> van de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">dag<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">Gebruikers<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> die <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">specifieke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">werkwijze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">een<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> half <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">jaar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">geleden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">uitstekend<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">beheersten<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">kunnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">vandaag<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">stuiten<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW47150292 BCX8\">gewijzigde<\/span><span class=\"NormalTextRun SCXW47150292 BCX8\"> workflow.<\/span><\/span><span class=\"EOP Selected SCXW47150292 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW184707181 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW184707181 BCX8\">Ten <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">derde<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">wordt<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">opgedane<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">kennis<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">bij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">klassieke<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> SAP-training <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">niet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">tijdens<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">uitvoering<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">versterkt<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">Voorafgaand<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">aan<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> de go-live <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">volgen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">trainingen<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\">, maar <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">tegen<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">tijd<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">dat<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">zij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">daadwerkelijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">transacties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">moeten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">uitvoeren<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">zijn<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> ze <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">belangrijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">stappen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">vaak<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">alweer<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">vergeten<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\">. Zonder <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">herhaling<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> op de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">werkplek<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">neemt<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">kennisbehoud<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">snel<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW184707181 BCX8\">af<\/span><span class=\"NormalTextRun SCXW184707181 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW184707181 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span>.<\/p><p><span class=\"TextRun SCXW181555260 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181555260 BCX8\">Ook het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">ontbreken<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">contextuele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">hulp<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">binnen<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">actieve<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> SAP-workflows is <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">belangrijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">oorzaak<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\">. Veel <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">vertrouwen<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> op LMS-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">gestuurde<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">trainingsprogramma&#8217;s<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">statische<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">documentatiebibliotheken<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\">. Bij <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">problemen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">moeten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">gebruikers<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">systeem<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">verlaten<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> om <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">naar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">oplossingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">zoeken<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">Deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">onderbreking<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">verstoort<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">productiviteit<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">leidt<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\"> direct tot extra <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW181555260 BCX8\">supportaanvragen<\/span><span class=\"NormalTextRun SCXW181555260 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW181555260 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW175863342 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">Organisaties<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\"> die het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">aantal<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">supporttickets<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">structureel<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">willen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">verminderen<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">moeten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">barri\u00e8res<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">aanpakken<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">plaats<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">simpelweg<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">aantal<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">trainingsuren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW175863342 BCX8\">verhogen<\/span><span class=\"NormalTextRun SCXW175863342 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW175863342 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83ec7c elementor-widget elementor-widget-heading\" data-id=\"a83ec7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. De werkelijke kosten van een hoog aantal SAP-supporttickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370af32 elementor-widget elementor-widget-image\" data-id=\"370af32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-27749\" alt=\"Recession of money value on finance marketRecession of money val\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-768x512.jpg 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-300x200.jpg 300w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-1024x683.jpg 1024w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-150x100.jpg 150w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90fae70 elementor-widget elementor-widget-text-editor\" data-id=\"90fae70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een groot aantal SAP-supporttickets brengt een kostbare kettingreactie teweeg in de gehele organisatie.<\/p><ul><li><p><strong>IT-supportteams raken overbelast<\/strong><br \/>In plaats van zich te richten op systeemoptimalisatie, innovatie of strategische initiatieven, besteden ervaren SAP-specialisten een aanzienlijk deel van hun tijd aan het beantwoorden van terugkerende gebruikersvragen. Dit beperkt hun toegevoegde waarde en verlaagt de productiviteit van de helpdesk.<\/p><\/li><li><p><strong>Operationele processen vertragen<\/strong><br \/>Workflows komen stil te liggen terwijl medewerkers op hulp wachten wanneer ze transacties niet zelfstandig en met vertrouwen kunnen afronden. Financi\u00eble boekingen lopen vertraging op, inkoopgoedkeuringen blijven liggen en rapportagedeadlines worden niet gehaald.<\/p><\/li><li><p><strong>De frustratie onder medewerkers neemt toe<\/strong><br \/>Herhaalde fouten en onzekerheid ondermijnen het vertrouwen in het systeem. In plaats van zich ondersteund te voelen door de mogelijkheden van SAP, gaan medewerkers het platform als ingewikkeld en moeilijk in gebruik ervaren.<\/p><\/li><li><p><strong>De SAP-gebruikersadoptie daalt<\/strong><br \/>Wanneer medewerkers aarzelen om met SAP-workflows te werken of bepaalde systeemfunctionaliteiten vermijden, hebben organisaties moeite om de volledige waarde van hun SAP-investeringen te realiseren.<\/p><\/li><li><p><strong>Het rendement op SAP-transformaties loopt vertraging op<\/strong><br \/>Grote organisaties investeren fors in SAP-transformatietrajecten met het oog op automatisering, effici\u00ebntie en betere besluitvorming. Aanhoudende problemen met gebruikersondersteuning vertragen het behalen van deze resultaten.<\/p><\/li><\/ul><p>Het verminderen van het aantal SAP-supporttickets is daarom niet alleen een IT-doelstelling, maar ook een bredere <strong>prioriteit voor de bedrijfsvoering<\/strong>.<\/p><p>Organisaties die deze ondersteuningsuitdagingen proactief aanpakken, verbeteren de operationele effici\u00ebntie, versterken het vertrouwen van medewerkers en versnellen het rendement op hun organisatiebrede SAP-investeringen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91dc7d7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"91dc7d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca002d elementor-widget elementor-widget-heading\" data-id=\"7ca002d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Wat is Embedded learning in SAP?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcbf9a elementor-widget elementor-widget-text-editor\" data-id=\"1fcbf9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embedded learning in SAP betekent dat contextuele begeleiding rechtstreeks in het actieve systeem wordt aangeboden op het moment dat medewerkers hun taken uitvoeren.<\/p><p>Traditionele, LMS-gestuurde SAP-trainingen bieden gestructureerde kennis, maar missen vaak de directe aansluiting op de praktijk. Medewerkers volgen trainingssessies of doorlopen e-learningmodules buiten de systeemomgeving. Wanneer ze later met een echte workflow aan de slag gaan, moeten ze vertrouwen op wat ze zich van de training herinneren.<\/p><p>Embedded learning werkt fundamenteel anders.<\/p><p>Het biedt <strong>SAP-training rechtstreeks in de applicatie<\/strong>, precies wanneer gebruikers hulp nodig hebben. Embedded learning in SAP komt het best tot zijn recht via realtime in-app-ondersteuning, waarmee gebruikers direct toegang krijgen tot begeleiding, antwoorden en proceskennis zonder hun workflow te verlaten.<\/p><p>Deze methode sluit aan bij de manier waarop mensen op de werkplek leren. Wanneer medewerkers nieuwe informatie direct in de praktijk toepassen, leren zij effectiever. Bovendien verbetert embedded learning het kennisbehoud. Doordat instructies tijdens het uitvoeren van echte taken worden weergegeven, koppelen gebruikers de leerstof direct aan de praktische toepassing.<\/p><p>Embedded learning brengt dit beproefde principe naar enterprise SAP-omgevingen. In de praktijk wordt dit gerealiseerd door een combinatie van simulatiegebaseerd leren en in-app-ondersteuningstools die gebruikers zowel v\u00f3\u00f3r als tijdens de uitvoering van hun taken begeleiden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-318d2a6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"318d2a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c30ce03 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4c30ce03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ontdek hoe NPower met behulp van Assima het gebruik van SAP heeft gestimuleerd en de afhankelijkheid van ondersteuning heeft verminderd.\u200b<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f66ddb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"23f66ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assimasolutions.com\/nl\/resources\/case-studie\/npower\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees de casestudy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd97e25 elementor-widget elementor-widget-heading\" data-id=\"fd97e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Hoe Embedded learning SAP-supporttickets vermindert<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f409448 elementor-widget elementor-widget-text-editor\" data-id=\"f409448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embedded learning vermindert het aantal SAP-supporttickets door de meest voorkomende oorzaken van gebruikersfouten direct aan te pakken.<\/p><h3><strong>Contextuele stapsgewijze begeleiding voorkomt fouten<\/strong><\/h3><p>Interactieve in-app-stappenplannen begeleiden gebruikers stap voor stap door complexe workflows. Verplichte velden, goedkeuringsprocessen en validatieregels worden duidelijk voordat er fouten ontstaan. Wanneer medewerkers hun taken vanaf de eerste keer correct uitvoeren, neemt het aantal supporttickets af.<\/p><h3><strong>Zelfstandige probleemoplossing<\/strong><\/h3><p>Medewerkers leren kleine problemen zelfstandig op te lossen. In plaats van een ticket in te dienen voor verduidelijking, ontvangen gebruikers via tools zoals Assima In-App Search realtime, contextuele ondersteuning rechtstreeks binnen SAP. Zo krijgen ze direct toegang tot antwoorden zonder hun workflow te onderbreken.<\/p><p>Dit <a href=\"https:\/\/assimasolutions.com\/resources\/blog\/reducing-dependence-on-it-teams\/\">vermindert de afhankelijkheid van IT-teams<\/a> en stelt medewerkers in staat om zonder onderbrekingen door te werken.<\/p><h3><strong>Minder terugkerende vragen<\/strong><\/h3><p>Verschillende medewerkers stellen vaak dezelfde vragen aan de helpdesk. Door richtlijnen en procesbegeleiding binnen afdelingen en geografische regio&#8217;s te standaardiseren, vermindert embedded learning het aantal herhaalde supportverzoeken aanzienlijk.<\/p><h3><strong>Voortdurende kennisversterking<\/strong><\/h3><p>Traditionele trainingen vinden vaak eenmalig plaats. Embedded learning versterkt kennis daarentegen continu.<\/p><p>Terwijl medewerkers transacties herhaaldelijk uitvoeren, herinnert contextuele ondersteuning hen aan de juiste procedures. Deze herhaling bevordert het langdurige kennisbehoud zonder dat aanvullende trainingssessies nodig zijn.<\/p><p>Uit praktijkervaringen blijkt dat een groot deel van de SAP-supporttickets voortkomt uit een beperkt aantal terugkerende workflows. Wanneer organisaties gerichte begeleiding via tools zoals Assima In-App Search in deze workflows integreren, kan het aantal supporttickets aanzienlijk afnemen.<\/p><p>Embedded learning verlegt de focus van reactieve ondersteuning naar proactieve begeleiding. In plaats van fouten achteraf te herstellen, helpen organisaties medewerkers om deze vanaf het begin te voorkomen.<\/p><p>Deze verschuiving is een van de meest effectieve manieren om het aantal SAP-supporttickets te verminderen en de <a href=\"https:\/\/assimasolutions.com\/resources\/blog\/what-is-user-adoption-and-why-is-it-crucial-for-digital-transformation\/\">SAP-gebruikersadoptie<\/a> binnen de organisatie te verbeteren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e59f865 elementor-widget elementor-widget-heading\" data-id=\"e59f865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Hoe Assima In-App Search ingebed SAP-leren mogelijk maakt <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-646801f elementor-widget elementor-widget-image\" data-id=\"646801f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"253\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-768x253.jpg\" class=\"attachment-medium_large size-medium_large wp-image-27754\" alt=\"\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-768x253.jpg 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-300x99.jpg 300w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-1024x338.jpg 1024w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-1536x507.jpg 1536w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-2048x676.jpg 2048w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-3-150x50.jpg 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac0d06 elementor-widget elementor-widget-text-editor\" data-id=\"bac0d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Met Assima In-App Search kunnen organisaties ingebedde SAP-training rechtstreeks binnen actieve workflows aanbieden.<\/p><p>Het platform biedt <a href=\"https:\/\/assimasolutions.com\/resources\/blog\/improving-user-experience-enterprise-apps-assima-in-app-search\/\">contextuele, realtime ondersteuning binnen SAP<\/a>, waardoor gebruikers direct naar begeleiding kunnen zoeken, toegang krijgen tot proceskennis en problemen kunnen oplossen zonder de applicatie te verlaten. Zo ontvangen medewerkers de juiste informatie op precies het moment dat ze die nodig hebben, wat de nauwkeurigheid verhoogt en de afhankelijkheid van externe ondersteuning vermindert.<\/p><p>Doordat ondersteuning rechtstreeks binnen de workflow beschikbaar is, hoeven medewerkers niet langer tussen systemen te schakelen of tickets aan te maken voor veelvoorkomende vragen. Ze kunnen ononderbroken doorwerken, wat leidt tot een snellere taakuitvoering en minder fouten.<\/p><p>Tegelijkertijd vormt Assima Train een aanvulling op deze aanpak door medewerkers SAP-workflows te laten oefenen in gesimuleerde omgevingen voordat ze in live-systemen aan de slag gaan. Dit vergroot hun zelfvertrouwen en vertrouwdheid met de processen, zodat ze beter voorbereid zijn op de uitvoering in de praktijk.<\/p><p>Deze gecombineerde aanpak zorgt ervoor dat medewerkers zowel v\u00f3\u00f3r de uitvoering, via <a href=\"https:\/\/assimasolutions.com\/resources\/blog\/the-rise-of-simulation-based-training-benefits-for-it-rollouts\/\">simulatiegebaseerde training<\/a>, als tijdens de uitvoering, via ondersteuning in de applicatie, optimaal worden ondersteund.<\/p><p>Hierdoor verminderen organisaties hun afhankelijkheid van helpdesks, verbeteren ze de nauwkeurigheid van taken en versnellen ze de SAP-gebruikersadoptie op grote schaal.<\/p><p>Organisaties die ingebedde SAP-training inzetten, rapporteren onder meer:<\/p><p><span style=\"background-color: transparent;\">Minder herhaalde vragen aan de helpdesk<\/span><\/p><p><span style=\"background-color: transparent;\">Snellere ontwikkeling van gebruikersvaardigheden tijdens de onboarding<\/span><\/p><p><span style=\"background-color: transparent;\">Een hogere transactienauwkeurigheid binnen verschillende afdelingen<\/span><\/p><p>Assima helpt ondernemingen de overstap te maken van reactieve SAP-gebruikersondersteuning naar proactieve gebruikersbegeleiding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fc36f elementor-widget elementor-widget-html\" data-id=\"d2fc36f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"table-container\">\r\n  <table class=\"custom-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Kernindicator<\/th>\r\n        <th>Wat wordt gemeten<\/th>\r\n        <th>Waarom is dit belangrijk?<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td data-label=\"Kernindicator\">Aantal supporttickets<\/td>\r\n        <td data-label=\"Wat wordt gemeten\">Het aantal SAP-supporttickets v\u00f3\u00f3r en na de implementatie van Embedded learning.<\/td>\r\n        <td data-label=\"Waarom is dit belangrijk?\">Een duidelijke daling van het aantal tickets toont aan dat contextuele begeleiding veelvoorkomende gebruikersfouten proactief voorkomt.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Kernindicator\">Gemiddelde oplostijd van tickets<\/td>\r\n        <td data-label=\"Wat wordt gemeten\">De tijd die supportteams nodig hebben om SAP-problemen op te lossen.<\/td>\r\n        <td data-label=\"Waarom is dit belangrijk?\">Wanneer Embedded learning gebruikers direct binnen hun workflow ondersteunt, worden tickets eenvoudiger en sneller opgelost.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Kernindicator\">Gebruikersbetrokkenheid bij in-app-begeleiding<\/td>\r\n        <td data-label=\"Wat wordt gemeten\">Hoe vaak medewerkers gebruikmaken van interactieve stappenplannen en begeleidingshulpmiddelen in de applicatie.<\/td>\r\n        <td data-label=\"Waarom is dit belangrijk?\">Een hoge betrokkenheid geeft aan dat gebruikers vertrouwen op contextuele SAP-begeleiding in plaats van een supportticket in te dienen.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Kernindicator\">Tijd tot vakbekwaamheid voor nieuwe medewerkers<\/td>\r\n        <td data-label=\"Wat wordt gemeten\">De tijd die nieuwe medewerkers nodig hebben om productief met SAP-systemen te werken.<\/td>\r\n        <td data-label=\"Waarom is dit belangrijk?\">Embedded learning versnelt het inwerkproces door gebruikers te ondersteunen terwijl ze hun dagelijkse werkzaamheden uitvoeren.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Kernindicator\">Patronen van terugkerende tickets<\/td>\r\n        <td data-label=\"Wat wordt gemeten\">De frequentie van herhaalde problemen binnen vergelijkbare workflows.<\/td>\r\n        <td data-label=\"Waarom is dit belangrijk?\">Een daling van het aantal terugkerende tickets toont aan dat Embedded learning de onderliggende oorzaken aanpakt in plaats van alleen tijdelijke oplossingen te bieden.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4debc09 elementor-widget elementor-widget-text-editor\" data-id=\"4debc09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW135854680 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW135854680 BCX8\">Het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">monitoren<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">indicatoren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">biedt<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> enterprise-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">helder<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">inzicht<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> in de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">voortgang<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">digitale<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">adoptie<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\">. Op basis van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">inzichten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">kunnen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">zij<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">trainingsstrategie\u00ebn<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">continu<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">optimaliseren<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\">, de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">gebruikersadoptie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">verhogen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">en<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> de IT-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">supportkosten<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\"> in de hele <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">organisatie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">duurzaam<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW135854680 BCX8\">verlagen<\/span><span class=\"NormalTextRun SCXW135854680 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW135854680 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8280454 elementor-widget elementor-widget-heading\" data-id=\"8280454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Best practices voor de implementatie <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f88eaa elementor-widget elementor-widget-text-editor\" data-id=\"0f88eaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW213978485 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW213978485 BCX8\">Enterprise-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">organisaties<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> die <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">ingebed<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">leren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">willen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">invoeren<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">doen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> er <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">goed<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">aantal<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> best practices <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">volgen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. Begin met het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">identificeren<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> van de workflows die het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">grootste<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">aantal<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">supporttickets<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">genereren<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. Door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">focussen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">processen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">hoge<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> impact, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">realiseert<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> u direct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">meetbare<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">verbeteringen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. Stem de in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">begeleiding<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">vervolgens<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">nauwkeurig<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">af<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> op de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">daadwerkelijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">bedrijfsprocessen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">plaats<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">theoretische<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">trainingsscenario&#8217;s<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">Contextuele<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> SAP-training <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">moet<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> exact <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">weerspiegelen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> hoe <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">dagelijkse<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> taken <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">uitvoeren<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. Zorg er <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">daarnaast<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">voor<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">dat<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">trainingscontent<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">meebeweegt<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">systeemupdates<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">: <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">zodra<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">configuraties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">wijzigen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">moet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">ook<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> de in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">begeleiding<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> direct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">worden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">bijgewerkt<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> om <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">verwarring<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">voorkomen<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">Integreer<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">leren<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> ten <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">slotte<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">volledig<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> in de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">dagelijkse<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">bedrijfsvoering<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. Embedded learning <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">moet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">functioneren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">als<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> continue <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">ondersteuningslaag<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">niet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">als<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">zichzelf<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">staand<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">trainingsinitiatief<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">Wanneer<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> u de <\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">gebruikers<\/span> <span class=\"NormalTextRun SCXW213978485 BCX8\">behandelt<\/span> <span class=\"NormalTextRun SCXW213978485 BCX8\">als<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span> <span class=\"NormalTextRun SCXW213978485 BCX8\">integraal<\/span> <span class=\"NormalTextRun SCXW213978485 BCX8\">onderdeel<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> van de workflow, <\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">verbetert<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> de SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">adoptie<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">volstrekt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">natuurlijke<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW213978485 BCX8\">wijze<\/span><span class=\"NormalTextRun SCXW213978485 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW213978485 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-186b2a3 elementor-widget elementor-widget-heading\" data-id=\"186b2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusie <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a62410 elementor-widget elementor-widget-text-editor\" data-id=\"0a62410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW248012091 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW248012091 BCX8\">Voor <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">organisaties<\/span><span class=\"NormalTextRun SCXW248012091 BCX8\"> die <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">complexe<\/span><span class=\"NormalTextRun SCXW248012091 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">infrastructuren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">beheren<\/span><span class=\"NormalTextRun SCXW248012091 BCX8\">, is Embedded learning <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">inmiddels<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">onmisbaar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW248012091 BCX8\">geworden<\/span><span class=\"NormalTextRun SCXW248012091 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW248012091 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW15021703 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">Toonaangevende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">bedrijven<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">integreren<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> training <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">rechtstreeks<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> in de SAP-workflows, in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">plaats<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">uitsluitend<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">vertrouwen<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">traditionele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">trainingssessies<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">Deze<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">strategie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">verhoogt<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> de SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">gebruikersadoptie<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> over alle <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">afdelingen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">heen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">voorkomt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">fouten<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">nog<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">voordat<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\"> ze <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW15021703 BCX8\">ontstaan<\/span><span class=\"NormalTextRun SCXW15021703 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW15021703 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW73774826 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> In-App Search <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">speelt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">cruciale<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">rol<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">bij<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">verminderen<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> van het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">aantal<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">supporttickets<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">realtime<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">contextuele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> direct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">binnen<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">actieve<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> workflows <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">bieden<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\">. Door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">gebruikers<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> direct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">toegang<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">geven<\/span> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW73774826 BCX8\">tot<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">antwoorden<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">nemen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">organisaties<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">afhankelijkheid<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> van helpdesks <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">weg<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">verhogen<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> ze de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">nauwkeurigheid<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\"> van de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW73774826 BCX8\">procesuitvoering<\/span><span class=\"NormalTextRun SCXW73774826 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW73774826 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW12588156 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW12588156 BCX8\">In <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">combinatie<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> met de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">simulatiegebaseerde<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">trainingen<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> Train <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">kunnen<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> enterprise-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">medewerkers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">zowel<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">vooraf<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> (<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">tijdens<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">voorbereiding<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\">) <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">als<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">tijdens<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">actieve<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">uitvoering<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">ondersteunen<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\">. Dit <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">resulteert<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">een<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> complete, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">ge\u00efntegreerde<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">leerstrategie<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\"> die de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">adoptie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">operationele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">effici\u00ebntie<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">duurzaam<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW12588156 BCX8\">stimuleert<\/span><span class=\"NormalTextRun SCXW12588156 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW12588156 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45bbd17 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"45bbd17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6100b23 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6100b23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Wilt u het aantal SAP-supporttickets binnen uw organisatie aanzienlijk verminderen?  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b70cf94 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b70cf94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assimasolutions.com\/company\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact op. <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cf13fb e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"5cf13fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e906490 frequently-section e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e906490\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e5f42 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c9e5f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484358d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"484358d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Laten we een paar van jullie vragen beantwoorden.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a7746 elementor-widget__width-initial accordion elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b1a7746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ace28cb9c596\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b1a7746\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-99699096ace28cb9c596\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-99699096ace28cb9c596\" aria-expanded=\"true\" aria-controls=\"Collapse-99699096ace28cb9c596\">\n                            \n                            <span class=\"ekit-accordion-title\">Hoe kunnen enterprise-organisaties het aantal SAP-supporttickets verlagen? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-99699096ace28cb9c596\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-b1a7746\" data-parent=\"#accordion-6ace28cb9c596\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW79928057 BCX8\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">Organisaties<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">kunnen<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">aantal<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> SAP-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">supporttickets<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">drastisch<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">verlagen<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">contextueel<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">leren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">rechtstreeks<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> in de SAP-workflows <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">integreren<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\">. Realtime in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">begeleiding<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">helpt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">medewerkers<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> om <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">hun<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> taken <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">vanaf<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">eerste<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">keer<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\"> correct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">uit<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">voeren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">voorkomt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">veelvoorkomende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\">gebruikersfouten<\/span><span class=\"NormalTextRun SCXW79928057 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW79928057 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b1a7746\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d936d576ace28cb9c596\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d936d576ace28cb9c596\" aria-expanded=\"false\" aria-controls=\"Collapse-d936d576ace28cb9c596\">\n                            \n                            <span class=\"ekit-accordion-title\">Wat is Embedded learning in SAP? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d936d576ace28cb9c596\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-b1a7746\" data-parent=\"#accordion-6ace28cb9c596\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW168092759 BCX8\"><span class=\"NormalTextRun SCXW168092759 BCX8\">Embedded learning <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">levert<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">realtime<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">ondersteuning<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">contextuele<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">begeleiding<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> direct <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">tijdens<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">uitvoeren<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> van SAP-workflows. Het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">stelt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">medewerkers<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">staat<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">leren<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">terwijl<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> ze <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">werken<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\">, in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">plaats<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">uitsluitend<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">vertrouwen<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">traditionele<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">klassikale<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\">trainingen<\/span><span class=\"NormalTextRun SCXW168092759 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW168092759 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b1a7746\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-1d189756ace28cb9c596\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1d189756ace28cb9c596\" aria-expanded=\"false\" aria-controls=\"Collapse-1d189756ace28cb9c596\">\n                            \n                            <span class=\"ekit-accordion-title\">Waarom dienen SAP-gebruikers zoveel supporttickets in? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1d189756ace28cb9c596\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-b1a7746\" data-parent=\"#accordion-6ace28cb9c596\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW153705517 BCX8\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">Gebruikers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">maken<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">vaak<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> tickets <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">vanwege<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">toenemende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">complexiteit<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> van het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">systeem<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\">, de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">hoge<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">frequentie<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> van updates, het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">wegzakken<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">opgedane<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">trainingskennis<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">gebrek<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">aan<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">contextuele<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\"> in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">ondersteuning<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">tijdens<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">hun<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\">werkzaamheden<\/span><span class=\"NormalTextRun SCXW153705517 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW153705517 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-b1a7746\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-9cead9f6ace28cb9c596\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9cead9f6ace28cb9c596\" aria-expanded=\"false\" aria-controls=\"Collapse-9cead9f6ace28cb9c596\">\n                            \n                            <span class=\"ekit-accordion-title\">Hoe vermindert Assima de afhankelijkheid van de helpdesk? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9cead9f6ace28cb9c596\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-b1a7746\" data-parent=\"#accordion-6ace28cb9c596\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW116702131 BCX8\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">Assima<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">vermindert<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> de helpdesk-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">afhankelijkheid<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> door <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">realtime<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> in-app-<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">ondersteuning<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> via <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> In-App Search <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">naadloos<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">combineren<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> met <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">simulatiegebaseerde<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> training via <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> Train. Dit <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">stelt<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">gebruikers<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> in <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">staat<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> om <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">problemen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">zelfstandig<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> op <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">lossen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">processen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">succesvol<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">af<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">te<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">ronden<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">zonder<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">tussenkomst<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\"> van <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\">supportteams<\/span><span class=\"NormalTextRun SCXW116702131 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW116702131 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-b1a7746\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-4deab4f6ace28cb9c596\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4deab4f6ace28cb9c596\" aria-expanded=\"false\" aria-controls=\"Collapse-4deab4f6ace28cb9c596\">\n                            \n                            <span class=\"ekit-accordion-title\">Welke KPI&#039;s tonen een daling van het aantal SAP-supporttickets aan? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4deab4f6ace28cb9c596\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-b1a7746\" data-parent=\"#accordion-6ace28cb9c596\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW207823584 BCX8\"><span class=\"NormalTextRun SCXW207823584 BCX8\">De <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">belangrijkste<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">meetbare<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\"> KPI's <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">zijn<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">daling<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\"> in het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">totale<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">ticketvolume<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">kortere<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">oplostijden<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\"> van tickets, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">snellere<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">vakbekwaamheid<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">onder<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">gebruikers<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">een<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">scherpe<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">daling<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\"> van het <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">aantal<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">repeterende<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\">helpdeskoproepen<\/span><span class=\"NormalTextRun SCXW207823584 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW207823584 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Hoe kunnen enterprise-organisaties het aantal SAP-supporttickets verlagen? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW79928057 BCX8\\\"><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">Organisaties<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">kunnen<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">aantal<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> SAP-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">supporttickets<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">drastisch<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">verlagen<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> door <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">contextueel<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">leren<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">rechtstreeks<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> in de SAP-workflows <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">integreren<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\">. Realtime in-app-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">begeleiding<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">helpt<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">medewerkers<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> om <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">hun<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> taken <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">vanaf<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> de <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">eerste<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">keer<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\"> correct <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">uit<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">voeren<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">en<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">voorkomt<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">veelvoorkomende<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW79928057 BCX8\\\">gebruikersfouten<\/span><span class=\\\"NormalTextRun SCXW79928057 BCX8\\\">.<\/span><\/span><span class=\\\"EOP Selected SCXW79928057 BCX8\\\">\u00a0<\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Wat is Embedded learning in SAP? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW168092759 BCX8\\\"><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\">Embedded learning <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">levert<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">realtime<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> in-app-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">ondersteuning<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">en<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">contextuele<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">begeleiding<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> direct <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">tijdens<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">uitvoeren<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> van SAP-workflows. Het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">stelt<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">medewerkers<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> in <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">staat<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">leren<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">terwijl<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> ze <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">werken<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\">, in <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">plaats<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> van <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">uitsluitend<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">vertrouwen<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\"> op <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">traditionele<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\">, <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">klassikale<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW168092759 BCX8\\\">trainingen<\/span><span class=\\\"NormalTextRun SCXW168092759 BCX8\\\">.<\/span><\/span><span class=\\\"EOP Selected SCXW168092759 BCX8\\\">\u00a0<\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Waarom dienen SAP-gebruikers zoveel supporttickets in? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW153705517 BCX8\\\"><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">Gebruikers<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">maken<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">vaak<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> tickets <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">aan<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">vanwege<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> de <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">toenemende<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">complexiteit<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> van het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">systeem<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\">, de <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">hoge<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">frequentie<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> van updates, het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">wegzakken<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> van <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">opgedane<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">trainingskennis<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">en<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">een<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">gebrek<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">aan<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">contextuele<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\"> in-app-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">ondersteuning<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">tijdens<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">hun<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW153705517 BCX8\\\">werkzaamheden<\/span><span class=\\\"NormalTextRun SCXW153705517 BCX8\\\">.<\/span><\/span><span class=\\\"EOP Selected SCXW153705517 BCX8\\\">\u00a0<\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Hoe vermindert Assima de afhankelijkheid van de helpdesk? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW116702131 BCX8\\\"><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">Assima<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">vermindert<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> de helpdesk-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">afhankelijkheid<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> door <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">realtime<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> in-app-<\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">ondersteuning<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> via <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">Assima<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> In-App Search <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">naadloos<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">combineren<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> met <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">simulatiegebaseerde<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> training via <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">Assima<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> Train. Dit <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">stelt<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">gebruikers<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> in <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">staat<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> om <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">problemen<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">zelfstandig<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> op <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">lossen<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">en<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">processen<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">succesvol<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">af<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">te<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">ronden<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">zonder<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">tussenkomst<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\"> van <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW116702131 BCX8\\\">supportteams<\/span><span class=\\\"NormalTextRun SCXW116702131 BCX8\\\">.<\/span><\/span><span class=\\\"EOP Selected SCXW116702131 BCX8\\\">\u00a0<\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Welke KPI&#039;s tonen een daling van het aantal SAP-supporttickets aan? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW207823584 BCX8\\\"><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\">De <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">belangrijkste<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">meetbare<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\"> KPI's <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">zijn<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">een<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">daling<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\"> in het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">totale<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">ticketvolume<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\">, <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">kortere<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">oplostijden<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\"> van tickets, <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">een<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">snellere<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">vakbekwaamheid<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">onder<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">gebruikers<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">en<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">een<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">scherpe<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">daling<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\"> van het <\/span><span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">aantal<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">repeterende<\/span> <span class=\\\"NormalTextRun SpellingErrorV2Themed SCXW207823584 BCX8\\\">helpdeskoproepen<\/span><span class=\\\"NormalTextRun SCXW207823584 BCX8\\\">.<\/span><\/span><span class=\\\"EOP Selected SCXW207823584 BCX8\\\">\u00a0<\/span><\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Key Highlights SAP support tickets increase due to system complexity, frequent updates, and lack of real-time user support. Traditional training fails because users don\u2019t receive guidance at the moment of task execution. Embedded learning delivers contextual, in-app support that helps users complete tasks correctly the first time. Reducing repetitive errors through embedded guidance significantly lowers [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":27751,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-27745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren | Assima<\/title>\n<meta name=\"description\" content=\"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren | Assima\" \/>\n<meta property=\"og:description\" content=\"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren\" \/>\n<meta property=\"og:url\" content=\"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/\" \/>\n<meta property=\"og:site_name\" content=\"Assima\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-02T12:40:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-13T12:49:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1063\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kriti Awasthi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@assima\" \/>\n<meta name=\"twitter:site\" content=\"@assima\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kriti Awasthi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minuut\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren | Assima","description":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","og_locale":"nl_NL","og_type":"article","og_title":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren | Assima","og_description":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren","og_url":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","og_site_name":"Assima","article_published_time":"2026-04-02T12:40:50+00:00","article_modified_time":"2026-10-13T12:49:02+00:00","og_image":[{"width":1600,"height":1063,"url":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg","type":"image\/jpeg"}],"author":"Kriti Awasthi","twitter_card":"summary_large_image","twitter_creator":"@assima","twitter_site":"@assima","twitter_misc":{"Geschreven door":"Kriti Awasthi","Geschatte leestijd":"12 minuut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#article","isPartOf":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/"},"author":{"name":"Kriti Awasthi","@id":"https:\/\/assimasolutions.com\/nl\/#\/schema\/person\/0d9f8320c451a49eb4f8b056ef5be221"},"headline":"Hoe toonaangevende bedrijven het aantal SAP-supporttickets terugdringen door middel van ge\u00efntegreerd leren","datePublished":"2026-04-02T12:40:50+00:00","dateModified":"2026-10-13T12:49:02+00:00","mainEntityOfPage":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/"},"wordCount":1915,"publisher":{"@id":"https:\/\/assimasolutions.com\/nl\/#organization"},"image":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#primaryimage"},"thumbnailUrl":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg","articleSection":["Blog"],"inLanguage":"nl-NL"},{"@type":"WebPage","@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","url":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","name":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren | Assima","isPartOf":{"@id":"https:\/\/assimasolutions.com\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#primaryimage"},"image":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#primaryimage"},"thumbnailUrl":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg","datePublished":"2026-04-02T12:40:50+00:00","dateModified":"2026-10-13T12:49:02+00:00","description":"Verminder het aantal SAP-supporttickets met ge\u00efntegreerd leren","breadcrumb":{"@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#primaryimage","url":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg","contentUrl":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/SAP.jpg","width":1600,"height":1063,"caption":"SAP"},{"@type":"BreadcrumbList","@id":"https:\/\/assimasolutions.com\/nl\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/assimasolutions.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Hoe toonaangevende bedrijven het aantal SAP-supporttickets terugdringen door middel van ge\u00efntegreerd leren"}]},{"@type":"WebSite","@id":"https:\/\/assimasolutions.com\/nl\/#website","url":"https:\/\/assimasolutions.com\/nl\/","name":"Assima","description":"","publisher":{"@id":"https:\/\/assimasolutions.com\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/assimasolutions.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/assimasolutions.com\/nl\/#organization","name":"Assima","url":"https:\/\/assimasolutions.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/assimasolutions.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2023\/12\/logo-1.webp","contentUrl":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2023\/12\/logo-1.webp","width":159,"height":36,"caption":"Assima"},"image":{"@id":"https:\/\/assimasolutions.com\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/assima","https:\/\/www.linkedin.com\/company\/assima\/","https:\/\/www.youtube.com\/c\/AssimaPLC\/videos"]},{"@type":"Person","@id":"https:\/\/assimasolutions.com\/nl\/#\/schema\/person\/0d9f8320c451a49eb4f8b056ef5be221","name":"Kriti Awasthi","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/05\/Kriti-Awasthi-96x96.jpg","url":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/05\/Kriti-Awasthi-96x96.jpg","contentUrl":"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/05\/Kriti-Awasthi-96x96.jpg","caption":"Kriti Awasthi"},"description":"Hey there! I\u2019m Kriti Awasthi. I write about smarter training experiences, enterprise technology, and the human side of software adoption. When I\u2019m not decoding workplace tech challenges, I\u2019m probably buried in a book or planning my next travel escape.","url":"https:\/\/assimasolutions.com\/nl\/author\/kritiawasthi\/"}]}},"_links":{"self":[{"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/posts\/27745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/comments?post=27745"}],"version-history":[{"count":4,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/posts\/27745\/revisions"}],"predecessor-version":[{"id":27757,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/posts\/27745\/revisions\/27757"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/media\/27751"}],"wp:attachment":[{"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/media?parent=27745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/categories?post=27745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assimasolutions.com\/nl\/wp-json\/wp\/v2\/tags?post=27745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}