Drive customer loyalty and grow revenue
Weather for your sales team or your call center, Assima helps utilities cultivate an expectational team of high-performing agents. Provide impactful systems training and performance support so employees can hit their KPIs and drive customer success.
The impact of Assima on utility providers
Empower agents to improve customer experience
Let your agents practice with simulations that behave exactly like your live system. With training that mirrors real-life scenarios, employees master your tools in no time. Once live, your staff have the skills and confidence to avoid technical snags, resolve issues and deliver outstanding customer service.
Focus your team on nurturing relationships
With Assima Digital Adoption Platform, you can eliminate redundant tasks, improve data quality and streamline workflows. Your workforce will have more to time focus on what matters most: delighting and retaining customers.
Hit your KPIs while reducing costs
With Assima, content maintenance workloads are reduced by up to 90%, and onboarding requirements by up to 50%. For a fraction of the cost of traditional e-learning, your workforce is up and ready in record time to drive business value.
Bring cohesion to your processes
Assima helps your staff and partners reach a single set of standards with consistent, scalable training. As a result, you can provide a stellar customer experience and get maximum value out of your applications investment.
Replace expensive sandboxes
Systems training with Assima requires no sandbox, no dummy data, and no data refreshes. Interactive simulations can be created, deployed, and updated at a fraction of the cost, time, and maintenance workload compared to using training clients.
Repeatable, hyper-realistic training available 24/7
Build interactive simulations that look and feel exactly like your live system. Your staff can then safely practice and build confidence before going live. Lessons are accessible online at any time via our platform or your LMS.
Eliminate disruptions during major system upgrades
Thanks to the sheer realism of Assima’s training, your staff can work on new systems from the very first day. That means no disruption to your normal processes and no loss in productivity.
Maintain content exponentially faster
As your application evolves, Assima allows content developers to update lessons with 1/10th of the work compared to screenshot-based tools thanks to our patented cloning technology.
Bring cohesion to your processes
Assima helps your staff and partners reach a single set of standards with consistent, scalable training. As a result, you can provide a consistently stellar customer experience and maximize the value of your application investments.
Replace expensive sandboxes
Systems training with Assima requires no sandbox, no dummy data, and no data refreshes. Interactive simulations can be created, deployed, and updated at a fraction of the cost, time, and maintenance workload compared to using training clients.
“We’ve saved £3 million by replacing our SAP training client with Assima, and that figure doesn’t even account for the fact that training is faster and more efficient.”
Andy Hurren, Head of Learning at Npower
Why not schedule a personalized demo?
We’d be delighted to show you how Assima helps utilities onboard users faster and increase productivity. Our Client Partners will personalize the presentation to focus on how Assima can help you achieve your goals.
