{"id":99280,"date":"2026-07-10T06:05:47","date_gmt":"2026-07-10T05:05:47","guid":{"rendered":"https:\/\/assimasolutions.com\/how-to-drive-digital-adoption-during-digital-transformation-without-overwhelming-employees\/"},"modified":"2026-10-30T10:09:24","modified_gmt":"2026-10-30T10:09:24","slug":"how-to-drive-digital-adoption-during-digital-transformation-without-overwhelming-employees","status":"publish","type":"post","link":"https:\/\/assimasolutions.com\/fr\/ressources\/blog\/comment-favoriser-l-adoption-du-numerique-lors-de-la-transformation-numerique-sans-submerger-les-collaborateurs\/","title":{"rendered":"Comment favoriser l&#8217;adoption du num\u00e9rique dans le cadre de la transformation num\u00e9rique sans submerger les employ\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"99280\" class=\"elementor elementor-99280 elementor-22970\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ceb92de e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"6ceb92de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-98526a5 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"98526a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57a2be2 elementor-widget elementor-widget-heading\" data-id=\"57a2be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Points cl\u00e9s <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b986b7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5b986b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les d\u00e9ploiements technologiques \u00e9chouent le plus souvent \u00e0 cause de probl\u00e8mes humains, non de probl\u00e8mes logiciels. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les collaborateurs sont d\u00e9pass\u00e9s lorsque la conduite du changement est mal cadenc\u00e9e. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une formation qui arrive trop tard et couvre trop peu cr\u00e9e un dangereux d\u00e9ficit de confiance au moment du go-live. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un apprentissage bas\u00e9 sur les r\u00f4les et pilot\u00e9 par la simulation b\u00e2tit la comp\u00e9tence avant que les collaborateurs n'acc\u00e8dent au syst\u00e8me en production. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le soutien \u00e0 la performance apr\u00e8s le go-live est ce qui distingue les programmes qui maintiennent l\u2019adoption de ceux qui s\u2019enlisent. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mesurer les taux d\u2019ach\u00e8vement plut\u00f4t que le comportement d\u2019adoption r\u00e9el est l\u2019une des erreurs les plus courantes et les plus co\u00fbteuses. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99af0f elementor-widget elementor-widget-heading\" data-id=\"c99af0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d1e5f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"77d1e5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d447cfe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d447cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW7139763 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW7139763 BCX0\">Voici une chose qui n\u2019est pas assez dite dans <\/span><span class=\"NormalTextRun SCXW7139763 BCX0\">les discussions au sein des comit\u00e9s de direction <\/span><span class=\"NormalTextRun SCXW7139763 BCX0\">sur la transformation num\u00e9rique\u202f: la technologie est rarement la partie la plus difficile.<\/span><\/span><span class=\"EOP SCXW7139763 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1844dd8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1844dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW151451506 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW151451506 BCX0\">Ce qui est difficile, c\u2019est de demander aux gens de changer fondamentalement leur fa\u00e7on de travailler, d\u2019apprendre des syst\u00e8mes enti\u00e8rement nouveaux et de maintenir leur production stable, le tout pendant que le sol se d\u00e9robe sous leurs pieds. La plupart des programmes de transformation sont con\u00e7us autour du d\u00e9ploiement technologique. Le c\u00f4t\u00e9 humain re\u00e7oit moins d\u2019attention, moins de budget et moins de temps qu\u2019il ne le m\u00e9rite.<\/span><\/span><span class=\"EOP SCXW151451506 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b059332 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b059332\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW242104950 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW242104950 BCX0\">Et c\u2019est g\u00e9n\u00e9ralement l\u00e0 que les choses tournent mal.<\/span><\/span><span class=\"EOP SCXW242104950 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e80b52 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0e80b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW192413188 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW192413188 BCX0\">Les entreprises investissent chaque ann\u00e9e des milliards<\/span><span class=\"NormalTextRun SCXW192413188 BCX0\"> dans <a href=\"https:\/\/assimasolutions.com\/fr\/solutions\/logiciels-d-entreprise\/logiciel-de-planification-des-ressources-entreprise\/\">des syst\u00e8mes ERP<\/a>, <a href=\"https:\/\/assimasolutions.com\/fr\/solutions\/logiciels-d-entreprise\/applications-crm\/\">des plateformes CRM<\/a>, des migrations vers le cloud et des outils d\u2019IA. <\/span><span class=\"NormalTextRun SCXW192413188 BCX0\">Nombre de ces projets ne tiennent pas leurs promesses<\/span><span class=\"NormalTextRun SCXW192413188 BCX0\">. Non parce que le logiciel a \u00e9chou\u00e9. Mais parce que les personnes qui \u00e9taient cens\u00e9es l\u2019utiliser n\u2019y sont jamais parvenues.<\/span><\/span><span class=\"EOP SCXW192413188 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c93369 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c93369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239169705 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239169705 BCX0\">Il existe une fa\u00e7on d\u2019envisager cela qui recadre tout le d\u00e9fi. L\u2019adoption num\u00e9rique pendant la transformation num\u00e9rique est fondamentalement une initiative humaine. Elle a simplement tendance \u00e0 se pr\u00e9senter d\u00e9guis\u00e9e en projet technologique.<\/span><\/span><span class=\"EOP SCXW239169705 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2599459 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2599459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW80862208 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW80862208 BCX0\">On demande aux employ\u00e9s de travailler diff\u00e9remment, de collaborer diff\u00e9remment et d\u2019abandonner des processus qui leur sont devenus une seconde nature depuis des ann\u00e9es. On attend d\u2019eux qu\u2019ils fassent tout cela tout en continuant \u00e0 produire des r\u00e9sultats. Lorsque cette transition est pr\u00e9cipit\u00e9e, mal soutenue ou mal s\u00e9quenc\u00e9e, le r\u00e9sultat est quelque chose que les responsables de la transformation ne nomment pas toujours directement\u202f: <\/span><span class=\"NormalTextRun SCXW80862208 BCX0\">le d\u00e9crochage.<\/span><\/span><span class=\"EOP SCXW80862208 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3385d1b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3385d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW138567468 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW138567468 BCX0\">Les personnes submerg\u00e9es ne se font pas les champions des nouveaux syst\u00e8mes. Elles trouvent des contournements. Elles <\/span><span class=\"NormalTextRun SCXW138567468 BCX0\">retournent \u00e0 leurs anciennes habitudes<\/span><span class=\"NormalTextRun SCXW138567468 BCX0\">. Elles cr\u00e9ent une friction qui s\u2019accumule discr\u00e8tement jusqu\u2019\u00e0 ce que les chiffres d\u2019adoption racontent une histoire que personne ne veut pr\u00e9senter en comit\u00e9 de pilotage.<\/span><\/span><span class=\"EOP SCXW138567468 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4e597 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb4e597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW136744651 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW136744651 BCX0\">Cet article est \u00e9crit pour les personnes charg\u00e9es d\u2019emp\u00eacher ce r\u00e9sultat. Les DSI, les DRH, les responsables L&amp;D et les responsables de la transformation qui savent que le volet technologique est g\u00e9r\u00e9 et qui tentent de r\u00e9soudre la question plus difficile de <\/span><span class=\"NormalTextRun SCXW136744651 BCX0\">savoir<\/span><span class=\"NormalTextRun SCXW136744651 BCX0\"> comment faire traverser le changement aux personnes sans les <\/span><span class=\"NormalTextRun SCXW136744651 BCX0\">\u00e9puiser dans l\u2019organisation<\/span><span class=\"NormalTextRun SCXW136744651 BCX0\">.<\/span><\/span><span class=\"EOP SCXW136744651 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aecb96f elementor-widget elementor-widget-image\" data-id=\"aecb96f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-1024x576.webp\" class=\"attachment-large size-large wp-image-99293\" alt=\"\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-1024x576.webp 1024w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-300x169.webp 300w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-768x432.webp 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-1536x864.webp 1536w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap-150x84.webp 150w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/The-digital-transformation-adoption-gap.webp 1672w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b368561 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b368561\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-0549625 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"0549625\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eee834c elementor-widget elementor-widget-heading\" data-id=\"eee834c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D'o\u00f9 vient le sentiment d'\u00eatre d\u00e9pass\u00e9 chez les collaborateurs ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b8894 elementor-widget elementor-widget-text-editor\" data-id=\"60b8894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong><span class=\"TextRun SCXW140751228 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW140751228 BCX0\">C\u2019est rarement un seul changement. C\u2019en est plusieurs \u00e0 la fois.<\/span><\/span><\/strong><span class=\"EOP SCXW140751228 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/h3><p><span class=\"TextRun SCXW82143071 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW82143071 BCX0\">Imaginez un responsable des op\u00e9rations de niveau interm\u00e9diaire, six mois apr\u00e8s le d\u00e9but d\u2019un grand programme de transformation. Son entreprise d\u00e9ploie un nouvel ERP. Le CRM est mis \u00e0 niveau simultan\u00e9ment. Une refonte des processus est en cours dans son service. La structure organisationnelle a chang\u00e9 il y a deux mois. Et les politiques de travail hybride sont encore en cours d\u2019\u00e9laboration.<\/span><\/span><span class=\"EOP SCXW82143071 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW219443809 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW219443809 BCX0\">Pris individuellement, chacun de ces changements serait g\u00e9rable s\u2019il \u00e9tait accompagn\u00e9 du temps et du soutien n\u00e9cessaires. Mais ensemble, ils s\u2019additionnent et peuvent rapidement devenir difficiles \u00e0 g\u00e9rer.<\/span><\/span><span class=\"EOP SCXW219443809 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW48831795 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW48831795 BCX0\">Cet effet <\/span><span class=\"NormalTextRun SCXW48831795 BCX0\">d\u2019accumulation <\/span><span class=\"NormalTextRun SCXW48831795 BCX0\">est quelque chose que les programmes de transformation sous-estiment syst\u00e9matiquement. Les employ\u00e9s ne vivent pas le changement comme une s\u00e9quence bien ordonn\u00e9e d\u2019\u00e9v\u00e9nements. Ils absorbent plusieurs perturbations \u00e0 la fois, souvent sans assez de temps pour se stabiliser entre elles. La technologie se d\u00e9ploie plus vite que les gens ne peuvent suivre. <\/span><\/span><span class=\"TextRun SCXW48831795 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW48831795 BCX0\">C\u2019est dans cet \u00e9cart que vit la submersion.<\/span><\/span><span class=\"EOP SCXW48831795 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><h3><strong><span class=\"TextRun SCXW231651425 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW231651425 BCX0\">La formation arrive g\u00e9n\u00e9ralement trop tard et couvre trop peu<\/span><\/span><span class=\"EOP SCXW231651425 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/h3><p><span class=\"TextRun SCXW221145178 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW221145178 BCX0\">Prenez le temps d\u2019examiner o\u00f9 se situe la formation dans la plupart des budgets et calendriers de transformation. Elle est g\u00e9n\u00e9ralement trait\u00e9e comme une activit\u00e9 en aval, quelque chose \u00e0 planifier une fois le syst\u00e8me presque pr\u00eat, avec les ressources qui restent une fois couverts les co\u00fbts de conseil en impl\u00e9mentation et de licences.<\/span><\/span><span class=\"EOP SCXW221145178 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW265949007 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW265949007 BCX0\">Les cons\u00e9quences de cette approche sont pr\u00e9visibles.<\/span><\/span><span class=\"EOP SCXW265949007 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW239381335 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239381335 BCX0\">Les employ\u00e9s re\u00e7oivent une formation qui arrive trop pr\u00e8s du go-live pour \u00eatre correctement assimil\u00e9e. Le contenu est assez g\u00e9n\u00e9rique pour s\u2019appliquer \u00e0 tous et assez sp\u00e9cifique pour personne. Les sessions sont \u00e9court\u00e9es parce qu\u2019il y a une pression pour minimiser la perturbation de l\u2019activit\u00e9.<\/span><\/span><span class=\"EOP SCXW239381335 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW107025945 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW107025945 BCX0\">On ne peut pas pr\u00e9parer quelqu\u2019un \u00e0 un syst\u00e8me d\u2019entreprise complexe en une journ\u00e9e. Peut-\u00eatre m\u00eame pas en une semaine. Ce que les employ\u00e9s retirent d\u2019une telle formation, c\u2019est de la sensibilisation. Ce qu\u2019ils n\u2019ont pas, c\u2019est de la confiance. Puis le go-live arrive, et une performance imm\u00e9diate est attendue. <\/span><\/span><span class=\"TextRun SCXW107025945 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW107025945 BCX0\">C\u2019est<\/span><span class=\"NormalTextRun SCXW107025945 BCX0\"> le moment <\/span><span class=\"NormalTextRun SCXW107025945 BCX0\">o\u00f9<\/span><span class=\"NormalTextRun SCXW107025945 BCX0\"> la submersion <\/span><span class=\"NormalTextRun SCXW107025945 BCX0\">devient<\/span><span class=\"NormalTextRun SCXW107025945 BCX0\"> visible.<\/span><\/span><span class=\"EOP SCXW107025945 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><h3><strong><span class=\"TextRun SCXW169693781 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW169693781 BCX0\">La r\u00e9sistance n\u2019est g\u00e9n\u00e9ralement pas ce \u00e0 quoi elle ressemble<\/span><\/span><span class=\"EOP SCXW169693781 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/h3><p><span class=\"TextRun SCXW250645839 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW250645839 BCX0\">Lorsque les employ\u00e9s r\u00e9sistent \u00e0 un nouveau syst\u00e8me, l\u2019instinct dans certaines organisations est de lire cela comme un probl\u00e8me humain. De la n\u00e9gativit\u00e9. Un manque d\u2019implication. Une r\u00e9sistance au changement.<\/span><\/span><span class=\"EOP SCXW250645839 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW223490560 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW223490560 BCX0\">Il vaut la peine de regarder de plus pr\u00e8s avant de tirer cette conclusion.<\/span><\/span><span class=\"EOP SCXW223490560 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW224578259 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW224578259 BCX0\">Dans la plupart des cas, la r\u00e9sistance est une expression de l\u2019incertitude. Les gens r\u00e9sistent aux syst\u00e8mes qu\u2019ils ne comprennent pas assez bien pour les utiliser avec confiance. Ils r\u00e9sistent aux processus o\u00f9 ils <\/span><span class=\"NormalTextRun SCXW224578259 BCX0\">ont peur<\/span><span class=\"NormalTextRun SCXW224578259 BCX0\"> de commettre une erreur aux cons\u00e9quences r\u00e9elles. Ce n\u2019est pas de l\u2019ent\u00eatement. C\u2019est une r\u00e9ponse raisonnable au fait qu\u2019on leur demande de performer dans un environnement o\u00f9 ils ne se sentent pas encore comp\u00e9tents.<\/span><\/span><span class=\"EOP SCXW224578259 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW45710607 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW45710607 BCX0\">Le mod\u00e8le ADKAR est utile ici. La plupart des organisations investissent raisonnablement bien dans la construction de l\u2019Awareness (prise de conscience) et du Desire (d\u00e9sir). Les gens comprennent pourquoi le changement se produit. Ils y croient peut-\u00eatre m\u00eame. Mais le Knowledge (savoir), l\u2019Ability (capacit\u00e9) et le Reinforcement (renforcement) sont l\u00e0 o\u00f9 l\u2019investissement <\/span><span class=\"NormalTextRun SCXW45710607 BCX0\">s&#8217;av\u00e8re souvent insuffisant.<\/span><span class=\"NormalTextRun SCXW45710607 BCX0\"> Comprendre le \u00ab\u202fpourquoi\u202f\u00bb n\u2019aide pas quelqu\u2019un \u00e0 accomplir un workflow sous pression le troisi\u00e8me jour du go-live.<\/span><\/span><span class=\"EOP SCXW45710607 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW130089154 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW130089154 BCX0\">C\u2019est la comp\u00e9tence qui r\u00e9duit la r\u00e9sistance. Pas plus de communication sur la vision.<\/span><\/span><span class=\"EOP SCXW130089154 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba50597 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"ba50597\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aea030 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6aea030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez pourquoi les investissements dans les logiciels ne g\u00e9n\u00e8rent pas de valeur ajout\u00e9e et comment la transition num\u00e9rique permet de combler ce d\u00e9ficit.\u202f<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e0a8a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"57e0a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assimasolutions.com\/fr\/ressources\/livres-blancs\/role-numerique-adoption-achieving-plus-rapide-roi-logiciel-investments\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger maintenant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-131ead8 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"131ead8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2149a8a elementor-widget elementor-widget-heading\" data-id=\"2149a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un cadre en cinq \u00e9tapes pour piloter l\u2019adoption num\u00e9rique pendant la transformation num\u00e9rique <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56c90ec elementor-widget elementor-widget-text-editor\" data-id=\"56c90ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW237244613 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW237244613 BCX0\">De bons r\u00e9sultats d\u2019adoption n\u2019arrivent pas par hasard. Les organisations qui les atteignent de mani\u00e8re constante ont tendance \u00e0 suivre une approche structur\u00e9e, qui traite l\u2019adoption comme une progression plut\u00f4t que comme un moment unique.<\/span><\/span><span class=\"EOP SCXW237244613 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><h3><strong><span class=\"TextRun SCXW159768583 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW159768583 BCX0\">\u00c9tape 1\u202f: La communication doit venir avant la formation<\/span><\/span><\/strong><\/h3><p><span class=\"TextRun SCXW95234178 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW95234178 BCX0\">Cela semble \u00e9vident. C\u2019est constamment enfreint.<\/span><\/span><span class=\"EOP SCXW95234178 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW90587213 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW90587213 BCX0\">Annoncer un nouveau syst\u00e8me et r\u00e9server imm\u00e9diatement des sessions de formation met les employ\u00e9s en position d\u2019apprendre quelque chose avant de comprendre pourquoi c\u2019est important. Ce s\u00e9quencement ne fonctionne pas bien pour les \u00eatres humains.<\/span><\/span><span class=\"EOP SCXW90587213 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW259938511 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW259938511 BCX0\">Les gens ont besoin de contexte avant de pouvoir assimiler des instructions. Pourquoi ce changement se produit-il\u202f? Quel probl\u00e8me r\u00e9sout-il\u202f? Qu\u2019est-ce que cela signifie pour la fa\u00e7on dont <\/span><span class=\"NormalTextRun SCXW259938511 BCX0\">je fais<\/span><span class=\"NormalTextRun SCXW259938511 BCX0\"> mon travail sp\u00e9cifiquement\u202f? <\/span><\/span><span class=\"TextRun SCXW259938511 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW259938511 BCX0\">Quel <\/span><span class=\"NormalTextRun SCXW259938511 BCX0\">soutien<\/span><span class=\"NormalTextRun SCXW259938511 BCX0\"> est <\/span><span class=\"NormalTextRun SCXW259938511 BCX0\">disponible\u202f?<\/span><\/span><span class=\"EOP SCXW259938511 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW119610304 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW119610304 BCX0\">Ce ne sont pas des questions d\u00e9raisonnables. Ce sont les questions que chaque employ\u00e9 porte discr\u00e8tement en lui. Si la formation arrive <\/span><span class=\"NormalTextRun SCXW119610304 BCX0\">avant que des r\u00e9ponses claires ne <\/span><span class=\"NormalTextRun SCXW119610304 BCX0\">soient<\/span><span class=\"NormalTextRun SCXW119610304 BCX0\"> apport\u00e9es \u00e0 ces questions<\/span><span class=\"NormalTextRun SCXW119610304 BCX0\">, une part importante de l\u2019apprentissage ne prendra pas.<\/span><\/span><span class=\"EOP SCXW119610304 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW10886040 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW10886040 BCX0\">Une communication d\u00e9di\u00e9e devrait id\u00e9alement commencer quatre \u00e0 six semaines avant le d\u00e9but de la formation formelle. Et elle devrait \u00eatre adapt\u00e9e. Un message sur la transformation qui parle \u00e0 une \u00e9quipe d\u2019entrep\u00f4t r\u00e9sonne tr\u00e8s diff\u00e9remment d\u2019un message \u00e9crit pour la finance ou le service client. Les gens s\u2019engagent dans le changement lorsqu\u2019ils peuvent se voir dans l\u2019histoire racont\u00e9e.<\/span><\/span><span class=\"EOP SCXW10886040 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><h3><strong><span class=\"TextRun SCXW87436046 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87436046 BCX0\">\u00c9tape 2\u202f: Organiser l\u2019apprentissage autour des r\u00f4les, non des syst\u00e8mes<\/span><\/span><span class=\"EOP Selected SCXW87436046 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/h3><p><span class=\"TextRun SCXW57442841 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW57442841 BCX0\">Les fournisseurs de technologie forment les gens sur des modules. Cela a du sens pour le fournisseur. Cela a rarement du sens pour l\u2019apprenant.<\/span><\/span><span class=\"EOP SCXW57442841 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW214523706 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW214523706 BCX0\">Un comptable fournisseurs n\u2019a pas besoin d\u2019une visite compl\u00e8te du syst\u00e8me financier. Il doit savoir comment traiter une facture. Un conseiller du service client n\u2019a pas besoin de comprendre toute l\u2019architecture du CRM. Il doit g\u00e9rer les trois ou quatre workflows qui occuperont la majeure partie de sa journ\u00e9e.<\/span><\/span><span class=\"EOP SCXW214523706 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW100721981 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW100721981 BCX0\">Lorsque la formation est organis\u00e9e autour de la fa\u00e7on dont le syst\u00e8me est construit plut\u00f4t qu\u2019autour de la fa\u00e7on dont les gens travaillent r\u00e9ellement, les employ\u00e9s absorbent des informations sans application imm\u00e9diate. Elles s\u2019effacent. Pendant ce temps, le savoir dont ils ont le plus besoin est enfoui dans un module g\u00e9n\u00e9rique.<\/span><\/span><span class=\"EOP SCXW100721981 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW212354134 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW212354134 BCX0\">L\u2019apprentissage bas\u00e9 sur les r\u00f4les corrige cela. Ce n\u2019est pas une id\u00e9e compliqu\u00e9e, mais elle exige de r\u00e9sister \u00e0 la voie de la moindre r\u00e9sistance, qui consiste g\u00e9n\u00e9ralement \u00e0 d\u00e9ployer un seul programme de formation pour tous et \u00e0 consid\u00e9rer la t\u00e2che comme accomplie.<\/span><\/span><span class=\"EOP SCXW212354134 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e620938 elementor-widget elementor-widget-html\" data-id=\"e620938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"table-responsive\">\r\n  <table class=\"table table-bordered comparison-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Approche traditionnelle <\/th>\r\n        <th>Approche bas\u00e9e sur les r\u00f4les <\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td>Les modules du syst\u00e8me d\u2019abord <\/td>\r\n        <td>Les workflows d\u2019abord <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Approche uniforme <\/td>\r\n        <td>Adapt\u00e9e par r\u00f4le <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Cadrage technique <\/td>\r\n        <td>Cadrage op\u00e9rationnel <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Transfert d\u2019information <\/td>\r\n        <td>Construction de la comp\u00e9tence <\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71a9e75 elementor-widget elementor-widget-text-editor\" data-id=\"71a9e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 aria-level=\"3\"><strong><span class=\"TextRun SCXW31415538 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW31415538 BCX0\">\u00c9tape 3\u202f: Les gens ont besoin de s\u2019exercer avant de passer en production<\/span><\/span><span class=\"EOP Selected SCXW31415538 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/h3><p aria-level=\"3\"><span class=\"TextRun SCXW143543826 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW143543826 BCX0\">C\u2019est probablement le changement le plus impactant qu\u2019une organisation puisse op\u00e9rer, et c\u2019est aussi celui qui est le plus souvent \u00e9cart\u00e9 en raison de la pression du calendrier.<\/span><\/span><span class=\"EOP SCXW143543826 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span class=\"TextRun SCXW122825760 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW122825760 BCX0\">Le mod\u00e8le standard consiste \u00e0 former les gens puis \u00e0 les envoyer dans le syst\u00e8me r\u00e9el. Le probl\u00e8me est que le syst\u00e8me r\u00e9el est l\u00e0 o\u00f9 les erreurs <\/span><span class=\"NormalTextRun SCXW122825760 BCX0\">ont<\/span><span class=\"NormalTextRun SCXW122825760 BCX0\"> des cons\u00e9quences r\u00e9elles. Les donn\u00e9es sont corrompues. Les transactions sont <\/span><span class=\"NormalTextRun SCXW122825760 BCX0\">comptabilis\u00e9es avec des erreurs<\/span><span class=\"NormalTextRun SCXW122825760 BCX0\">. Les clients sont affect\u00e9s. Cette pression ne cr\u00e9e pas un bon <\/span><span class=\"NormalTextRun SCXW122825760 BCX0\">environnement d\u2019apprentissage. Elle cr\u00e9e de l\u2019anxi\u00e9t\u00e9, qui interf\u00e8re activement avec la performance.<\/span><\/span><span class=\"EOP SCXW122825760 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span class=\"TextRun SCXW19812582 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW19812582 BCX0\">L\u2019impl\u00e9mentation SAP de <\/span><span class=\"NormalTextRun SCXW19812582 BCX0\">Npower<\/span><span class=\"NormalTextRun SCXW19812582 BCX0\"> est un point de r\u00e9f\u00e9rence utile. Ils devaient faire passer environ 4\u202f500 employ\u00e9s \u00e0 une nouvelle fa\u00e7on de travailler sans interrompre les op\u00e9rations. Plut\u00f4t que de concentrer la formation \u00e0 la fin du cycle d\u2019impl\u00e9mentation, ils ont b\u00e2ti des exp\u00e9riences d\u2019apprentissage qui permettaient aux employ\u00e9s de s\u2019exercer dans des simulations r\u00e9alistes avant le lancement. Le syst\u00e8me dans lequel ils s\u2019exer\u00e7aient ressemblait et se comportait comme le vrai. <\/span><\/span><span class=\"TextRun SCXW19812582 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW19812582 BCX0\">Les <\/span><span class=\"NormalTextRun SCXW19812582 BCX0\">erreurs<\/span> <span class=\"NormalTextRun SCXW19812582 BCX0\">qu\u2019ils<\/span> <span class=\"NormalTextRun SCXW19812582 BCX0\">faisaient<\/span> <span class=\"NormalTextRun SCXW19812582 BCX0\">n\u2019avaient<\/span><span class=\"NormalTextRun SCXW19812582 BCX0\"> pas <\/span><span class=\"NormalTextRun SCXW19812582 BCX0\">d\u2019importance<\/span><span class=\"NormalTextRun SCXW19812582 BCX0\">.<\/span><\/span><span class=\"EOP SCXW19812582 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span class=\"TextRun SCXW23290520 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW23290520 BCX0\">Les <\/span><span class=\"NormalTextRun SCXW23290520 BCX0\">r\u00e9sultats<\/span> <span class=\"NormalTextRun SCXW23290520 BCX0\">\u00e9taient<\/span> <span class=\"NormalTextRun SCXW23290520 BCX0\">mesurables<\/span><span class=\"NormalTextRun SCXW23290520 BCX0\">\u202f:<\/span><\/span><span class=\"EOP SCXW23290520 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"16\" data-aria-level=\"1\"><span data-contrast=\"none\">Le temps d\u2019onboarding a chut\u00e9 de 50 pour cent<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"17\" data-aria-level=\"1\"><span data-contrast=\"none\">Les besoins en personnel de formation ont baiss\u00e9 de 80 pour cent<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"18\" data-aria-level=\"1\"><span data-contrast=\"none\">Le programme a g\u00e9n\u00e9r\u00e9 environ 3 millions de \u00a3 d\u2019\u00e9conomies<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><p aria-level=\"3\"><span class=\"TextRun SCXW103854967 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW103854967 BCX0\">Ce qui a rendu cela possible, ce n\u2019\u00e9tait pas un budget de formation plus important. C\u2019\u00e9tait un meilleur s\u00e9quencement et un environnement de pratique plus r\u00e9aliste.<\/span><\/span><span class=\"EOP SCXW103854967 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span class=\"TextRun SCXW42644160 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW42644160 BCX0\">L\u2019apprentissage bas\u00e9 sur la simulation, o\u00f9 les employ\u00e9s interagissent avec un<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\">e<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\"> r<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\">\u00e9<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\">pli<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\">que<\/span><span class=\"NormalTextRun SCXW42644160 BCX0\"> du syst\u00e8me r\u00e9el, est de plus en plus la fa\u00e7on dont les programmes de transformation s\u00e9rieux r\u00e9solvent ce probl\u00e8me. La technologie de clonage d\u2019Assima rend cela possible en cr\u00e9ant des simulations logicielles hyperr\u00e9alistes qui refl\u00e8tent les environnements r\u00e9els, permettant aux employ\u00e9s de b\u00e2tir une v\u00e9ritable comp\u00e9tence avant le go-live sans aucun risque pour les syst\u00e8mes de production.<\/span><\/span><span class=\"EOP SCXW42644160 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><h3 aria-level=\"3\"><strong><span class=\"TextRun SCXW107772377 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW107772377 BCX0\">\u00c9tape 4\u202f: Le soutien doit se poursuivre apr\u00e8s le go-live<\/span><\/span><span class=\"EOP Selected SCXW107772377 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/h3><p><span class=\"TextRun SCXW194114969 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194114969 BCX0\">L\u2019ach\u00e8vement de la formation n\u2019est pas la ligne d\u2019arriv\u00e9e. C\u2019est plut\u00f4t le coup de feu du d\u00e9part.<\/span><\/span><span class=\"EOP SCXW194114969 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW154200267 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW154200267 BCX0\">Les employ\u00e9s peuvent sortir de la formation en assez bonne forme. Trois semaines plus tard, ils rencontrent un workflow qu\u2019ils n\u2019ont vu qu\u2019une seule fois. Les \u00e9tapes ne sont pas totalement claires. Le syst\u00e8me ne pardonne pas. Alors ils s\u2019arr\u00eatent, cherchent de la documentation, demandent \u00e0 un coll\u00e8gue ou ouvrent un ticket. Cette interruption brise la concentration, prend du temps et se produit des dizaines de fois par jour \u00e0 travers une large population d\u2019utilisateurs.<\/span><\/span><span class=\"EOP SCXW154200267 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW184875579 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW184875579 BCX0\">L\u2019effet cumul\u00e9 de tous ces petits points de friction est significatif. Il ralentit la productivit\u00e9, fait grimper les co\u00fbts de support et \u00e9rode la confiance dans le syst\u00e8me au moment pr\u00e9cis o\u00f9 la confiance est la plus n\u00e9cessaire.<\/span><\/span><span class=\"EOP SCXW184875579 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW213289823 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW213289823 BCX0\">Le soutien \u00e0 la performance est la solution pratique. Non pas une autre session de formation, mais une aide int\u00e9gr\u00e9e au flux de travail. Des <\/span><span class=\"NormalTextRun SCXW213289823 BCX0\">infobulles et guidages <\/span><span class=\"NormalTextRun SCXW213289823 BCX0\">in-<\/span><span class=\"NormalTextRun SCXW213289823 BCX0\">app, une aide contextuelle, des ressources de connaissances consultables, des <\/span><span class=\"NormalTextRun SCXW213289823 BCX0\">guides pas-\u00e0-pas interactifs<\/span><span class=\"NormalTextRun SCXW213289823 BCX0\"> qui apparaissent lorsqu\u2019un employ\u00e9 en a besoin plut\u00f4t que lorsqu\u2019un formateur les programme.<\/span><\/span><span class=\"EOP SCXW213289823 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW145894921 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW145894921 BCX0\">L\u2019objectif se d\u00e9place quand on l\u2019envisage ainsi. Il ne s\u2019agit pas de cr\u00e9er des employ\u00e9s qui ont m\u00e9moris\u00e9 chaque processus. Il s\u2019agit de cr\u00e9er des employ\u00e9s qui savent comment trouver ce dont ils ont besoin quand ils en ont besoin, et qui peuvent accomplir leur travail sans avoir \u00e0 tout garder en t\u00eate.<\/span><\/span><span class=\"EOP SCXW145894921 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW103327788 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW103327788 BCX0\">Les organisations qui int\u00e8grent cette couche dans leurs programmes de transformation voient la diff\u00e9rence dans les volumes de tickets de support, dans les courbes de productivit\u00e9 et dans la fa\u00e7on dont les employ\u00e9s parlent du syst\u00e8me six mois apr\u00e8s le go-live.<\/span><\/span><span class=\"EOP SCXW103327788 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><h3 aria-level=\"3\"><span class=\"TextRun SCXW56281500 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW56281500 BCX0\">\u00c9tape 5\u202f: Cessez de mesurer l\u2019ach\u00e8vement et commencez \u00e0 mesurer l\u2019adoption<\/span><\/span><span class=\"EOP SCXW56281500 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:40}\">\u00a0<\/span><\/h3><p><span class=\"TextRun SCXW184213281 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW184213281 BCX0\">Les taux <\/span><span class=\"NormalTextRun SCXW184213281 BCX0\">taux<\/span><span class=\"NormalTextRun SCXW184213281 BCX0\"> de compl\u00e9tion <\/span><span class=\"NormalTextRun SCXW184213281 BCX0\">des formations sont faciles \u00e0 rapporter. Ils sont aussi un indicateur assez faible de savoir si quelque chose d\u2019utile s\u2019est produit.<\/span><\/span><span class=\"EOP SCXW184213281 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW86534705 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW86534705 BCX0\">Un employ\u00e9 peut suivre chaque module obligatoire et rester compl\u00e8tement perdu dans le syst\u00e8me r\u00e9el. L\u2019ach\u00e8vement vous dit qu\u2019une formation a eu lieu. Il ne vous dit pas si les gens peuvent r\u00e9ellement <\/span><span class=\"NormalTextRun SCXW86534705 BCX0\">faire<\/span><span class=\"NormalTextRun SCXW86534705 BCX0\"> leur travail dans le nouvel environnement.<\/span><\/span><span class=\"EOP SCXW86534705 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b35b17 elementor-widget elementor-widget-html\" data-id=\"3b35b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"table-responsive\">\r\n  <table class=\"table table-bordered comparison-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Ce que la plupart des programmes mesurent <\/th>\r\n        <th>Ce qui indique r\u00e9ellement l\u2019adoption <\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td>Taux de compl\u00e9tion des modules <\/td>\r\n        <td>Taux d\u2019ach\u00e8vement des workflows <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Chiffres de pr\u00e9sence <\/td>\r\n        <td>D\u00e9lai jusqu\u2019\u00e0 la productivit\u00e9 <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Heures de formation dispens\u00e9es <\/td>\r\n        <td>Volume de tickets de support <\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Scores d\u2019\u00e9valuation <\/td>\r\n        <td>Niveaux de confiance des utilisateurs<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Niveau d'assiduit\u00e9 <\/td>\r\n        <td>Impact sur la performance de l\u2019entreprise <\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-156e2fa elementor-widget elementor-widget-text-editor\" data-id=\"156e2fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW185708388 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185708388 BCX0\">Si une \u00e9quipe affiche des taux d\u2019ach\u00e8vement parfaits mais g\u00e9n\u00e8re deux fois plus de tickets de support que pr\u00e9vu, quelque chose ne va pas. Peut-\u00eatre que la formation ne correspondait pas aux workflows. Peut-\u00eatre que la pratique \u00e9tait insuffisante. Peut-\u00eatre que le soutien apr\u00e8s le go-live est absent. Les donn\u00e9es indiquent l\u00e0 o\u00f9 l\u2019intervention doit avoir lieu, mais seulement si vous collectez les bonnes donn\u00e9es.<\/span><\/span><span class=\"EOP SCXW185708388 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f054d6d e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"f054d6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a17a89 elementor-widget elementor-widget-heading\" data-id=\"6a17a89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les cinq choses qui tuent discr\u00e8tement l\u2019adoption num\u00e9rique <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d078ce5 elementor-widget elementor-widget-text-editor\" data-id=\"d078ce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW80416199 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW80416199 BCX0\">Celles-ci apparaissent sous une forme ou une autre dans presque tous les programmes de transformation qui peinent.<\/span><\/span><span class=\"EOP SCXW80416199 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"24\" data-aria-level=\"1\"><span data-contrast=\"none\">Empiler trop de changements \u00e0 la fois. Les gens peuvent g\u00e9rer une perturbation importante. Ils peinent avec de multiples perturbations simultan\u00e9es. Dans la mesure du possible, s\u00e9quencez les changements majeurs avec assez d\u2019espacement pour que les gens se stabilisent avant que le suivant n\u2019arrive.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"25\" data-aria-level=\"1\"><span data-contrast=\"none\">Former tout le monde de la m\u00eame fa\u00e7on. Une formation g\u00e9n\u00e9rique cr\u00e9e des r\u00e9sultats g\u00e9n\u00e9riques. Un apprentissage sp\u00e9cifique au r\u00f4le produit des gens qui peuvent r\u00e9ellement accomplir leur travail sp\u00e9cifique.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"26\" data-aria-level=\"1\"><span data-contrast=\"none\">Sauter la pratique. Conna\u00eetre un processus et \u00eatre capable de l\u2019ex\u00e9cuter sous pression sont deux choses diff\u00e9rentes. Les employ\u00e9s ont besoin de r\u00e9p\u00e9tition avant le go-live, pas seulement d\u2019exposition.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"27\" data-aria-level=\"1\"><span data-contrast=\"none\">Retirer le soutien apr\u00e8s le lancement. La p\u00e9riode imm\u00e9diatement apr\u00e8s le go-live est celle o\u00f9 les employ\u00e9s ont le plus besoin d\u2019aide. <\/span><span data-contrast=\"none\">C\u2019est souvent celle o\u00f9 le moins est disponible.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:340,&quot;335559991&quot;:170,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"28\" data-aria-level=\"1\"><span data-contrast=\"none\">Traiter l\u2019ach\u00e8vement comme un succ\u00e8s. La compl\u00e9tion n&#8217;est qu&#8217;un indicateur d&#8217;effort (ou un moyen), l&#8217;adoption r\u00e9elle est le r\u00e9sultat final. Mesurer le premier tout en ignorant le second signifie que la plupart des probl\u00e8mes d\u2019adoption sont d\u00e9couverts trop tard.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb84070 elementor-widget elementor-widget-image\" data-id=\"eb84070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management-683x1024.webp\" class=\"attachment-large size-large wp-image-99292\" alt=\"ADKAR roadmap for change management\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management-683x1024.webp 683w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management-200x300.webp 200w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management-768x1152.webp 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management-150x225.webp 150w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/07\/ADKAR-roadmap-for-change-management.webp 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4288bc5 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"4288bc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a722d5e elementor-widget elementor-widget-heading\" data-id=\"a722d5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9flexions finales <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3b73fd elementor-widget elementor-widget-text-editor\" data-id=\"f3b73fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW161970439 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW161970439 BCX0\">Les programmes de transformation ont tendance \u00e0 \u00eatre \u00e9valu\u00e9s sur le fait que la technologie est pass\u00e9e en production dans les d\u00e9lais et le budget. Ce sont des mesures l\u00e9gitimes. Elles ne sont tout simplement pas suffisantes.<\/span><\/span><span class=\"EOP SCXW161970439 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW51496992 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW51496992 BCX0\">La question plus difficile, et celle qui d\u00e9termine si l\u2019investissement rapporte r\u00e9ellement, est de savoir si les employ\u00e9s peuvent utiliser les nouveaux syst\u00e8mes assez bien pour changer la fa\u00e7on dont le travail se fait. Cette question a une r\u00e9ponse humaine, non une r\u00e9ponse technologique.<\/span><\/span><span class=\"EOP SCXW51496992 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW16874381 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16874381 BCX0\">Ce que <\/span><span class=\"NormalTextRun SCXW16874381 BCX0\">Npower<\/span><span class=\"NormalTextRun SCXW16874381 BCX0\"> a d\u00e9montr\u00e9, c\u2019est que lorsque les organisations prennent au s\u00e9rieux la pr\u00e9paration des employ\u00e9s, les r\u00e9sultats suivent. Un <\/span><span class=\"NormalTextRun SCXW16874381 BCX0\">onboarding<\/span><span class=\"NormalTextRun SCXW16874381 BCX0\"> plus rapide, une charge de support plus faible, des \u00e9conomies significatives. Ces r\u00e9sultats ne venaient pas d\u2019un meilleur logiciel. Ils venaient d\u2019une meilleure adoption.<\/span><\/span><span class=\"EOP SCXW16874381 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW170312624 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW170312624 BCX0\">Les organisations qui comprennent cela ont tendance \u00e0 cesser de traiter la formation comme un poste \u00e0 minimiser et \u00e0 commencer \u00e0 la traiter comme<\/span> <span class=\"NormalTextRun SCXW170312624 BCX0\">un pilier fondamental de la mise en \u0153uvre de la transformation<\/span><span class=\"NormalTextRun SCXW170312624 BCX0\">. Elles investissent dans des environnements de pratique r\u00e9alistes. Elles int\u00e8grent le soutien dans le flux de travail. Elles mesurent ce qui leur dit r\u00e9ellement quelque chose d\u2019utile.<\/span><\/span><span class=\"EOP SCXW170312624 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW86734956 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW86734956 BCX0\">Assima<\/span><span class=\"NormalTextRun SCXW86734956 BCX0\"> aide les entreprises \u00e0 faire exactement cela. Gr\u00e2ce \u00e0 l\u2019apprentissage bas\u00e9 sur la simulation, \u00e0 une technologie de clonage r\u00e9aliste et \u00e0 une infrastructure de formation \u00e9volutive, <\/span><span class=\"NormalTextRun SCXW86734956 BCX0\">Assima<\/span><span class=\"NormalTextRun SCXW86734956 BCX0\"> donne aux employ\u00e9s l\u2019environnement de pratique dont ils ont besoin pour arriver au go-live confiants plut\u00f4t qu\u2019anxieux. Pour les organisations qui prennent au s\u00e9rieux le fait de faire r\u00e9ellement fonctionner l\u2019adoption num\u00e9rique pendant la transformation num\u00e9rique, cette diff\u00e9rence compte plus que la plupart des conversations budg\u00e9taires ne le reconnaissent.<\/span><\/span><span class=\"EOP SCXW86734956 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW167846018 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167846018 BCX0\">Et elles se retrouvent avec une main-d\u2019\u0153uvre qui ne se contente pas d\u2019utiliser les nouveaux syst\u00e8mes. <\/span><\/span><span class=\"TextRun SCXW167846018 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167846018 BCX0\">Elle les <\/span><span class=\"NormalTextRun SCXW167846018 BCX0\">utilise<\/span><span class=\"NormalTextRun SCXW167846018 BCX0\"> bien.<\/span><\/span><span class=\"EOP SCXW167846018 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0bfe13 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b0bfe13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e847a38 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e847a38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 r\u00e9duire les risques li\u00e9s \u00e0 l'adoption ? <br \/>\n\nD\u00e9couvrez comment l'apprentissage par simulation propos\u00e9 par Assima aide les \u00e9quipes \u00e0 acqu\u00e9rir de v\u00e9ritables comp\u00e9tences avant la mise en service.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6886e7e elementor-widget elementor-widget-html\" data-id=\"6886e7e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"inlineDemoForm\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"zf_div_JbrAfDdrnR-YxFC9T1tkZdxYG_nikWDBexjA2ZOkBJA\">\n<\/div>\n<script type=\"text\/javascript\">\n(function() {\n\ttry{\n\t\tvar f = document.createElement(\"iframe\");\n\t\t\tvar ifrmSrc = 'https:\/\/forms.zohopublic.com\/alexdesmarais\/form\/FRLeadGenBookaDemo\/formperma\/JbrAfDdrnR-YxFC9T1tkZdxYG_nikWDBexjA2ZOkBJA?zf_rszfm=1%27%27';\n \n        try{\n\t\t\tif ( typeof ZFAdvLead != \"undefined\" && typeof zfutm_zfAdvLead != \"undefined\" ) {\n\t\t\t\tfor( var prmIdx = 0 ; prmIdx < ZFAdvLead.utmPNameArr.length ; prmIdx ++ ) {\n\t\t\t\t    var utmPm = ZFAdvLead.utmPNameArr[ prmIdx ];\n\t\t\t\t    utmPm = ( ZFAdvLead.isSameDomian && ( ZFAdvLead.utmcustPNameArr.indexOf(utmPm) == -1 ) ) ? \"zf_\" + utmPm : utmPm;\n\t\t\t\t    var utmVal = zfutm_zfAdvLead.zfautm_gC_enc( ZFAdvLead.utmPNameArr[ prmIdx ] );\n\t\t\t\t    if ( typeof utmVal !== \"undefined\" ) {\n\t\t\t\t      if ( utmVal != \"\" ) {\n\t\t\t\t        if(ifrmSrc.indexOf('?') > 0){\n\t\t\t\t             ifrmSrc = ifrmSrc+'&'+utmPm+'='+utmVal;\n\t\t\t\t        }else{\n\t\t\t\t            ifrmSrc = ifrmSrc+'?'+utmPm+'='+utmVal;\n\t\t\t\t        }\n\t\t\t\t      }\n\t\t\t\t    }\n\t\t\t\t}\n\t\t\t}\n\t\t\tif ( typeof ZFLead !== \"undefined\" && typeof zfutm_zfLead !== \"undefined\" ) {\n\t\t\t\tfor( var prmIdx = 0 ; prmIdx < ZFLead.utmPNameArr.length ; prmIdx ++ ) {\n\t\t        \tvar utmPm = ZFLead.utmPNameArr[ prmIdx ];\n\t\t        \tvar utmVal = zfutm_zfLead.zfutm_gC_enc( ZFLead.utmPNameArr[ prmIdx ] );\n\t\t\t        if ( typeof utmVal !== \"undefined\" ) {\n\t\t\t          if ( utmVal != \"\" ){\n\t\t\t            if(ifrmSrc.indexOf('?') > 0){\n\t\t\t              ifrmSrc = ifrmSrc+'&'+utmPm+'='+utmVal;\/\/No I18N\n\t\t\t            }else{\n\t\t\t              ifrmSrc = ifrmSrc+'?'+utmPm+'='+utmVal;\/\/No I18N\n\t\t\t            }\n\t\t\t          }\n\t\t\t        }\n\t\t      \t}\n\t\t\t}\n\t\t\tif (!((new RegExp(\"[?&]referrername=\")).test(ifrmSrc))) {\n            var rfr = window.location.href;\n            try { \n                rfr = window.self !== window.top ? 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'&' : '?') + 'referrername=' + encodeURIComponent(rfr);\n            }\n        }\n\t\t}catch(e){}\n \n\t\tf.src = ifrmSrc;\n\t\tf.style.border=\"none\";\n\t\tf.style.height=\"415px\";\n\t\tf.style.width=\"99%\";\n\t\tf.style.transition=\"all 0.5s ease\";\n\t\tf.setAttribute(\"aria-label\", 'Book a Demo');\n\t\tvar d = document.getElementById(\"zf_div_JbrAfDdrnR-YxFC9T1tkZdxYG_nikWDBexjA2ZOkBJA\");\n\t\td.appendChild(f);\n\t\twindow.addEventListener('message', function (){\n\t\t\tvar evntData = event.data;\n\t\t\tif( evntData && evntData.constructor == String ){\n\t\t\t\tvar zf_ifrm_data = evntData.split(\"|\");\n\t\t\t\tif ( zf_ifrm_data.length == 2 || zf_ifrm_data.length == 3 ) {\n\t\t\t\t\tvar zf_perma = zf_ifrm_data[0];\n\t\t\t\t\tvar zf_ifrm_ht_nw = ( parseInt(zf_ifrm_data[1], 10) + 15 ) + \"px\";\n\t\t\t\t\tvar iframe = document.getElementById(\"zf_div_JbrAfDdrnR-YxFC9T1tkZdxYG_nikWDBexjA2ZOkBJA\").getElementsByTagName(\"iframe\")[0];\n\t\t\t\t\tif ( (iframe.src).indexOf('formperma') > 0 && (iframe.src).indexOf(zf_perma) > 0 ) {\n\t\t\t\t\t\tvar prevIframeHeight = iframe.style.height;\n\t\t\t\t\t\tvar zf_tout = false;\n\t\t\t\t\t\tif( zf_ifrm_data.length == 3 ) {\n\t\t\t\t\t\t    iframe.scrollIntoView();\n\t\t\t\t\t\t    zf_tout = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t\tif ( prevIframeHeight != zf_ifrm_ht_nw ) {\n\t\t\t\t\t\t\tif( zf_tout ) {\n\t\t\t\t\t\t\t    setTimeout(function(){\n\t\t\t\t\t\t\t        iframe.style.height = zf_ifrm_ht_nw;\n\t\t\t\t\t\t\t    },500);\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t    iframe.style.height = zf_ifrm_ht_nw;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t}\n\t\t}, false);\n    }catch(e){}\n \n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdc3c3e frequently-section e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"bdc3c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4811755 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4811755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96553ba elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"96553ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">R\u00e9pondons \u00e0 certaines de vos questions.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791a9a7 elementor-widget__width-initial accordion elementor-widget elementor-widget-elementskit-accordion\" data-id=\"791a9a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae8a24eac2d3\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d936d576ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d936d576ae8a24eac2d3\" aria-expanded=\"false\" aria-controls=\"Collapse-d936d576ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Qu\u2019est-ce que l\u2019adoption num\u00e9rique dans la transformation num\u00e9rique\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d936d576ae8a24eac2d3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW164692307 BCX0\"><span class=\"NormalTextRun SCXW164692307 BCX0\">C\u2019est le processus qui consiste \u00e0 aider les employ\u00e9s \u00e0 atteindre une v\u00e9ritable comp\u00e9tence et productivit\u00e9 avec de nouveaux syst\u00e8mes, non pas simplement \u00e0 y avoir acc\u00e8s. Un syst\u00e8me qui est d\u00e9ploy\u00e9 mais pas r\u00e9ellement adopt\u00e9 <\/span><span class=\"NormalTextRun SCXW164692307 BCX0\">ne d\u00e9gage pas encore la valeur attendue<\/span><span class=\"NormalTextRun SCXW164692307 BCX0\">.<\/span><\/span><span class=\"EOP SCXW164692307 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-99699096ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-99699096ae8a24eac2d3\" aria-expanded=\"true\" aria-controls=\"Collapse-99699096ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Pourquoi les employ\u00e9s r\u00e9sistent-ils \u00e0 la transformation num\u00e9rique\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-99699096ae8a24eac2d3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW37444009 BCX0\"><span class=\"NormalTextRun SCXW37444009 BCX0\">G\u00e9n\u00e9ralement parce qu\u2019ils sont incertains, non parce qu\u2019ils y sont oppos\u00e9s. Les employ\u00e9s r\u00e9sistent lorsqu\u2019ils ne se sentent pas assez confiants <\/span><span class=\"NormalTextRun SCXW37444009 BCX0\">pour<\/span><span class=\"NormalTextRun SCXW37444009 BCX0\">\u00eatre<\/span><span class=\"NormalTextRun SCXW37444009 BCX0\"> pleinement op\u00e9rationnels dans le nouvel environnement<\/span><span class=\"NormalTextRun SCXW37444009 BCX0\">. Une meilleure pr\u00e9paration tend \u00e0 r\u00e9duire la r\u00e9sistance plus efficacement que plus de communication sur la vision.<\/span><\/span><span class=\"EOP SCXW37444009 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-1d189756ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1d189756ae8a24eac2d3\" aria-expanded=\"false\" aria-controls=\"Collapse-1d189756ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment r\u00e9duire la submersion pendant une transformation\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1d189756ae8a24eac2d3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW172606697 BCX0\"><span class=\"NormalTextRun SCXW172606697 BCX0\">S\u00e9quencez les changements avec discernement. Formez par r\u00f4le plut\u00f4t que par syst\u00e8me. Cr\u00e9ez des occasions de pratique avant le go-live. Int\u00e9grez le soutien dans l\u2019environnement de travail apr\u00e8s le lancement. Et communiquez de mani\u00e8res assez sp\u00e9cifiques pour para\u00eetre pertinentes aux personnes qui re\u00e7oivent le message.<\/span><\/span><span class=\"EOP SCXW172606697 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-9cead9f6ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9cead9f6ae8a24eac2d3\" aria-expanded=\"false\" aria-controls=\"Collapse-9cead9f6ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Quel r\u00f4le la formation joue-t-elle dans l\u2019adoption num\u00e9rique\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9cead9f6ae8a24eac2d3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW47595095 BCX0\"><span class=\"NormalTextRun SCXW47595095 BCX0\">Elle comble l\u2019\u00e9cart entre comprendre pourquoi le changement se produit et \u00eatre capable de performer en son sein. La prise de conscience est n\u00e9cessaire mais pas suffisante. La formation b\u00e2tit la capacit\u00e9 qui rend l\u2019adoption possible.<\/span><\/span><span class=\"EOP SCXW47595095 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-77d883e6ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-77d883e6ae8a24eac2d3\" aria-expanded=\"false\" aria-controls=\"Collapse-77d883e6ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment les organisations devraient-elles mesurer le succ\u00e8s de l\u2019adoption num\u00e9rique\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-77d883e6ae8a24eac2d3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW241672845 BCX0\"><span class=\"NormalTextRun SCXW241672845 BCX0\">Les taux d\u2019ach\u00e8vement des workflows, le d\u00e9lai jusqu\u2019\u00e0 la productivit\u00e9, les volumes de tickets de support et les niveaux de confiance des utilisateurs racontent une histoire plus pr\u00e9cise que les seuls ach\u00e8vements de formation. L\u2019adoption se manifeste dans la fa\u00e7on dont les gens travaillent, non dans le fait qu\u2019ils ont assist\u00e9 \u00e0 une session.<\/span><\/span><span class=\"EOP SCXW241672845 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-791a9a7\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-a42aba46ae8a24eac2d3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a42aba46ae8a24eac2d3\" aria-expanded=\"false\" aria-controls=\"Collapse-a42aba46ae8a24eac2d3\">\n                            \n                            <span class=\"ekit-accordion-title\">Pourquoi le soutien \u00e0 la performance importe-t-il apr\u00e8s le go-live\u202f? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a42aba46ae8a24eac2d3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-791a9a7\" data-parent=\"#accordion-6ae8a24eac2d3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW42710900 BCX0\"><span class=\"NormalTextRun SCXW42710900 BCX0\">Parce que la m\u00e9moire est faillible et que les syst\u00e8mes d\u2019entreprise sont complexes. Les employ\u00e9s doivent <\/span><span class=\"NormalTextRun SCXW42710900 BCX0\">pouvoir trouver de l\u2019aide au moment o\u00f9 ils en ont besoin, sans interrompre leur workflow pour aller la chercher. Ce type de soutien int\u00e9gr\u00e9 maintient l\u2019adoption longtemps apr\u00e8s que la formation initiale s\u2019est estomp\u00e9e.<\/span><\/span><span class=\"EOP SCXW42710900 BCX0\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\u2019est-ce que l\u2019adoption num\u00e9rique dans la transformation num\u00e9rique\u202f? \",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW164692307 BCX0\\\"><span class=\\\"NormalTextRun SCXW164692307 BCX0\\\">C\u2019est le processus qui consiste \u00e0 aider les employ\u00e9s \u00e0 atteindre une v\u00e9ritable comp\u00e9tence et productivit\u00e9 avec de nouveaux syst\u00e8mes, non pas simplement \u00e0 y avoir acc\u00e8s. 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Ce type de soutien int\u00e9gr\u00e9 maintient l\u2019adoption longtemps apr\u00e8s que la formation initiale s\u2019est estomp\u00e9e.<\/span><\/span><span class=\\\"EOP SCXW42710900 BCX0\\\">\u00a0<\/span><\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Points cl\u00e9s Les d\u00e9ploiements technologiques \u00e9chouent le plus souvent \u00e0 cause de probl\u00e8mes humains, non de probl\u00e8mes logiciels. Les collaborateurs sont d\u00e9pass\u00e9s lorsque la conduite du changement est mal cadenc\u00e9e. Une formation qui arrive trop tard et couvre trop peu cr\u00e9e un dangereux d\u00e9ficit de confiance au moment du go-live. Un apprentissage bas\u00e9 sur les [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":99281,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[221],"tags":[605,606,609],"class_list":["post-99280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-assima","tag-assima-train","tag-systems-training"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;adoption du num\u00e9rique dans le cadre de la transformation num\u00e9rique | Assima<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment favoriser l&#039;adoption du num\u00e9rique dans le cadre de la transformation num\u00e9rique gr\u00e2ce \u00e0 des formations adapt\u00e9es aux diff\u00e9rents r\u00f4les, des simulations et un accompagnement 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