{"id":21868,"date":"2026-04-02T13:40:50","date_gmt":"2026-04-02T12:40:50","guid":{"rendered":"https:\/\/assimasolutions.com\/how-leading-enterprises-reduce-sap-support-tickets-through-embedded-learning\/"},"modified":"2026-06-26T09:40:44","modified_gmt":"2026-06-26T08:40:44","slug":"how-leading-enterprises-reduce-sap-support-tickets-through-embedded-learning","status":"publish","type":"post","link":"https:\/\/assimasolutions.com\/fr\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/","title":{"rendered":"Comment les grandes entreprises r\u00e9duisent les tickets de support SAP gr\u00e2ce \u00e0 la formation int\u00e9gr\u00e9e"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21868\" class=\"elementor elementor-21868 elementor-17770\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ceb92de e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"6ceb92de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-37c6ebc e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"37c6ebc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75c4d91 elementor-widget elementor-widget-heading\" data-id=\"75c4d91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Points cl\u00e9s \u00e0 retenir <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d7b8e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f9d7b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les tickets de support SAP augmentent en raison de la complexit\u00e9 du syst\u00e8me, des mises \u00e0 jour fr\u00e9quentes et du manque d\u2019assistance utilisateur en temps r\u00e9el.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La formation traditionnelle \u00e9choue parce que les utilisateurs ne re\u00e7oivent pas d\u2019accompagnement au moment de l\u2019ex\u00e9cution des t\u00e2ches. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La formation int\u00e9gr\u00e9e fournit une assistance contextuelle directement dans l\u2019application, aidant les utilisateurs \u00e0 accomplir correctement leurs t\u00e2ches du premier coup. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La r\u00e9duction des erreurs r\u00e9p\u00e9titives gr\u00e2ce \u00e0 des conseils int\u00e9gr\u00e9s fait baisser de mani\u00e8re significative le volume des tickets de support.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La combinaison d\u2019une assistance dans l\u2019application et d\u2019une formation bas\u00e9e sur la simulation am\u00e9liore la confiance des utilisateurs et acc\u00e9l\u00e8re l\u2019adoption de SAP. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99af0f elementor-widget elementor-widget-heading\" data-id=\"c99af0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d1e5f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"77d1e5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d447cfe elementor-widget elementor-widget-text-editor\" data-id=\"d447cfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW114849866 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW114849866 BCX8\">Dans les grandes entreprises, les files d\u2019attente du support SAP augmentent plus vite que jamais. Lorsqu\u2019une entreprise migre vers SAP S\/4HANA, elle doit faire face \u00e0 des mises \u00e0 jour fr\u00e9quentes du syst\u00e8me. Les utilisateurs d\u00e9couvrent \u00e9galement en continu de nouveaux flux de travail \u00e0 mesure que les soci\u00e9t\u00e9s se d\u00e9veloppent \u00e0 l\u2019\u00e9chelle mondiale. L\u2019augmentation des tickets de support, des services d\u2019assistance surcharg\u00e9s et du personnel frustr\u00e9 en sont les cons\u00e9quences in\u00e9vitables.<\/span><\/span><span class=\"EOP Selected SCXW114849866 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW192297781 BCX8\">Le probl\u00e8me n\u2019est pas l\u2019effort. C\u2019est le\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW192297781 BCX8\">timing<\/span><span class=\"NormalTextRun SCXW192297781 BCX8\">.<\/span><\/p><p><span class=\"TextRun SCXW121709373 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW121709373 BCX8\">Les utilisateurs ont besoin d\u2019aide au moment o\u00f9 ils ex\u00e9cutent la t\u00e2che, et non plusieurs semaines auparavant.<\/span><\/span><span class=\"EOP Selected SCXW121709373 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW227809120 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227809120 BCX8\">C\u2019est pour cette raison que les entreprises de premier plan mettent en \u0153uvre des approches de formation int\u00e9gr\u00e9e. En fournissant une aide contextuelle directement dans les flux de travail SAP, les organisations peuvent r\u00e9duire drastiquement les demandes de support SAP et pr\u00e9venir les erreurs avant qu\u2019elles ne surviennent.<\/span><\/span><span class=\"EOP Selected SCXW227809120 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW109676645 BCX8\">Cette strat\u00e9gie est rendue possible par des plateformes comme\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW109676645 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW109676645 BCX8\">, qui associent une formation bas\u00e9e sur la simulation via\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW109676645 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW109676645 BCX8\">\u00a0Train \u00e0 une assistance contextuelle en temps r\u00e9el fournie par\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW109676645 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW109676645 BCX8\">\u00a0In-App Search afin d\u2019aider les collaborateurs pendant leur travail.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b368561 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b368561\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-e5328a1 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e5328a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e450d1 elementor-widget elementor-widget-heading\" data-id=\"9e450d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Pourquoi les tickets de support SAP augmentent  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df9f133 elementor-widget elementor-widget-text-editor\" data-id=\"df9f133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">L\u2019augmentation des tickets de support SAP dans les entreprises est provoqu\u00e9e par plusieurs facteurs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Tout d\u2019abord, la complexit\u00e9 des environnements SAP a consid\u00e9rablement augment\u00e9. SAP S\/4HANA combine des modules interconnect\u00e9s, des mod\u00e8les de donn\u00e9es sophistiqu\u00e9s et des analyses en temps r\u00e9el. Ces fonctionnalit\u00e9s am\u00e9liorent l\u2019efficacit\u00e9 de l\u2019entreprise, mais elles exigent \u00e9galement des utilisateurs qu\u2019ils naviguent dans des flux de travail plus complexes. Lorsque les proc\u00e9dures changent, m\u00eame les employ\u00e9s exp\u00e9riment\u00e9s peuvent rencontrer des difficult\u00e9s.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Deuxi\u00e8mement, les entreprises mettent r\u00e9guli\u00e8rement \u00e0 jour leurs environnements SAP. Les nouvelles fonctionnalit\u00e9s syst\u00e8me, les \u00e9volutions r\u00e9glementaires et les modifications de configuration sont fr\u00e9quentes. Un utilisateur qui ma\u00eetrisait une\u00a0m\u00e9thode il y a six mois peut aujourd\u2019hui se retrouver face \u00e0 un flux de travail l\u00e9g\u00e8rement diff\u00e9rent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Troisi\u00e8mement, dans une formation SAP classique, les connaissances ne sont pas renforc\u00e9es au moment de l\u2019ex\u00e9cution. Les employ\u00e9s suivent des sessions de formation avant la mise en production, mais lorsqu\u2019ils r\u00e9alisent ensuite de vraies transactions, ils oublient souvent des \u00e9tapes importantes. Sans renforcement, la m\u00e9morisation diminue rapidement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">L\u2019absence d\u2019assistance contextuelle au sein des flux de travail SAP est une autre cause majeure. De nombreuses entreprises utilisent des programmes de formation SAP bas\u00e9s sur un LMS ou des biblioth\u00e8ques de documentation. Lorsque les utilisateurs\u00a0rencontrent\u00a0un probl\u00e8me, ils doivent quitter le syst\u00e8me pour chercher une solution. Cette rupture ralentit la productivit\u00e9 et aboutit souvent \u00e0 une demande d\u2019aide.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Les organisations qui veulent r\u00e9duire les tickets de support SAP doivent traiter ces probl\u00e8mes structurels plut\u00f4t que de simplement augmenter le nombre d\u2019heures de formation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83ec7c elementor-widget elementor-widget-heading\" data-id=\"a83ec7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.  Le co\u00fbt r\u00e9el d\u2019un volume \u00e9lev\u00e9 de tickets de support SAP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370af32 elementor-widget elementor-widget-image\" data-id=\"370af32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-17774\" alt=\"Recession of money value on finance marketRecession of money val\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-768x512.jpg 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-300x200.jpg 300w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-1024x683.jpg 1024w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1-150x100.jpg 150w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/Recession-of-money-value-on-finance-market-1.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90fae70 elementor-widget elementor-widget-text-editor\" data-id=\"90fae70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Des volumes \u00e9lev\u00e9s de tickets de support SAP cr\u00e9ent des effets en cascade dans toute l\u2019organisation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><b><span data-contrast=\"auto\">Les \u00e9quipes de support IT sont surcharg\u00e9es<\/span><\/b><br \/><span data-contrast=\"auto\">Au lieu de se concentrer sur l\u2019optimisation du syst\u00e8me, l\u2019innovation ou des initiatives strat\u00e9giques, les sp\u00e9cialistes SAP\u00a0consacrent\u00a0une grande partie de leur temps \u00e0 r\u00e9pondre \u00e0 des questions r\u00e9currentes des utilisateurs. \u00c0 terme, cela limite la valeur que les \u00e9quipes IT peuvent apporter et r\u00e9duit la productivit\u00e9 du support.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Les processus op\u00e9rationnels commencent \u00e0 ralentir<\/span><\/b><br \/><span data-contrast=\"auto\">Les flux de travail s\u2019arr\u00eatent lorsque les employ\u00e9s attendent de l\u2019aide parce qu\u2019ils ne peuvent pas finaliser des transactions en toute confiance. Les \u00e9critures financi\u00e8res prennent du retard, les validations d\u2019achats s\u2019interrompent et les \u00e9ch\u00e9ances de\u00a0reporting\u00a0s\u2019allongent au-del\u00e0 des pr\u00e9visions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">La frustration des employ\u00e9s augmente<\/span><\/b><br \/><span data-contrast=\"auto\">Les erreurs r\u00e9p\u00e9t\u00e9es et l\u2019incertitude sapent la confiance dans le syst\u00e8me. Au lieu de se sentir aid\u00e9s par les capacit\u00e9s de SAP, les employ\u00e9s commencent \u00e0 percevoir la plateforme comme complexe et difficile \u00e0 utiliser.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">L\u2019adoption de SAP par les utilisateurs diminue<\/span><\/b><br \/><span data-contrast=\"auto\">Lorsque les utilisateurs h\u00e9sitent \u00e0 interagir avec les flux de travail SAP ou \u00e9vitent\u00a0certaines fonctionnalit\u00e9s du syst\u00e8me, les organisations peinent \u00e0 tirer pleinement parti de leurs investissements SAP.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Le ROI des transformations SAP est retard\u00e9<\/span><\/b><br \/><span data-contrast=\"auto\">Les entreprises investissent massivement dans des programmes de transformation SAP en attendant plus d\u2019automatisation, d\u2019efficacit\u00e9 et de meilleures prises de d\u00e9cision. Des probl\u00e8mes persistants de support aux utilisateurs SAP ralentissent ces r\u00e9sultats.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">R\u00e9duire les tickets de support SAP n\u2019est donc pas seulement un objectif IT. C\u2019est une\u00a0<\/span><b><span data-contrast=\"auto\">priorit\u00e9 plus large de performance m\u00e9tier<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Les organisations qui traitent ces d\u00e9fis de support de mani\u00e8re proactive am\u00e9liorent l\u2019efficacit\u00e9 op\u00e9rationnelle, renforcent la confiance des employ\u00e9s et acc\u00e9l\u00e8rent le retour sur investissement de leurs projets SAP d\u2019entreprise.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91dc7d7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"91dc7d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca002d elementor-widget elementor-widget-heading\" data-id=\"7ca002d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Qu\u2019est-ce que la formation int\u00e9gr\u00e9e dans SAP ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcbf9a elementor-widget elementor-widget-text-editor\" data-id=\"1fcbf9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">La formation int\u00e9gr\u00e9e dans SAP consiste \u00e0 fournir une assistance contextuelle directement dans le syst\u00e8me pendant que les employ\u00e9s ex\u00e9cutent leurs t\u00e2ches.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La formation SAP traditionnelle bas\u00e9e sur un LMS apporte des connaissances structur\u00e9es, mais manque souvent d\u2019imm\u00e9diatet\u00e9. Les employ\u00e9s assistent \u00e0 des sessions ou suivent des modules en ligne en dehors de l\u2019environnement syst\u00e8me. Lorsqu\u2019ils rencontrent ensuite un flux de travail r\u00e9el, ils doivent s\u2019appuyer sur leur m\u00e9moire.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La formation int\u00e9gr\u00e9e fonctionne diff\u00e9remment.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Elle fournit une\u00a0<\/span><b><span data-contrast=\"auto\">formation SAP dans l\u2019application<\/span><\/b><span data-contrast=\"auto\">\u00a0exactement au moment o\u00f9 les utilisateurs ont besoin d\u2019aide. La formation int\u00e9gr\u00e9e dans SAP est le plus efficacement d\u00e9ploy\u00e9e gr\u00e2ce \u00e0 un support en temps r\u00e9el dans l\u2019application, qui permet aux utilisateurs d\u2019acc\u00e9der \u00e0 des conseils, des r\u00e9ponses et des connaissances processus sans quitter le flux de travail.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Cette m\u00e9thode correspond \u00e0 la mani\u00e8re dont les personnes apprennent au travail. Lorsque les collaborateurs appliquent imm\u00e9diatement de nouvelles informations, ils les assimilent plus efficacement. De plus, la formation int\u00e9gr\u00e9e am\u00e9liore la r\u00e9tention. Lorsque les instructions sont affich\u00e9es pendant les t\u00e2ches r\u00e9elles, les utilisateurs relient l\u2019apprentissage \u00e0 une application concr\u00e8te.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La formation int\u00e9gr\u00e9e applique ce m\u00eame principe aux environnements SAP d\u2019entreprise. En pratique, cela se r\u00e9alise gr\u00e2ce \u00e0 une combinaison d\u2019apprentissage bas\u00e9 sur la simulation et d\u2019outils d\u2019assistance dans l\u2019application qui guident les utilisateurs avant et pendant l\u2019ex\u00e9cution des t\u00e2ches.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-318d2a6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"318d2a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c30ce03 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4c30ce03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez comment NPower a am\u00e9lior\u00e9 l\u2019adoption de SAP par les utilisateurs et r\u00e9duit sa d\u00e9pendance au support avec Assima.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f66ddb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"23f66ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assimasolutions.com\/resources\/case-study\/npower\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lire l\u2019\u00e9tude de cas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd97e25 elementor-widget elementor-widget-heading\" data-id=\"fd97e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Comment la formation int\u00e9gr\u00e9e r\u00e9duit les tickets de support SAP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f409448 elementor-widget elementor-widget-text-editor\" data-id=\"f409448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">La formation int\u00e9gr\u00e9e r\u00e9duit les tickets de support SAP en traitant les causes les plus courantes des erreurs utilisateur.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"auto\">Les guides contextuels \u00e9vitent les erreurs<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3><p><span data-contrast=\"auto\">Les parcours guid\u00e9s int\u00e9gr\u00e9s accompagnent les utilisateurs pas \u00e0 pas dans les flux de travail complexes. Les champs obligatoires, validations et r\u00e8gles de contr\u00f4le deviennent clairs avant que des erreurs ne surviennent. Lorsque les utilisateurs r\u00e9alisent correctement les t\u00e2ches d\u00e8s la premi\u00e8re fois, les demandes de support diminuent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"auto\">R\u00e9solution autonome des probl\u00e8mes<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3><p><span data-contrast=\"auto\">Les employ\u00e9s acqui\u00e8rent la capacit\u00e9 de r\u00e9soudre eux-m\u00eames les petits probl\u00e8mes. Au lieu de soumettre un ticket pour demander une pr\u00e9cision, les utilisateurs re\u00e7oivent une assistance contextuelle en temps r\u00e9el directement dans SAP gr\u00e2ce \u00e0 des outils comme\u00a0Assima\u00a0In-App Search, ce qui leur permet d\u2019acc\u00e9der instantan\u00e9ment aux r\u00e9ponses sans perturber le flux de travail.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Cela r\u00e9duit la d\u00e9pendance aux \u00e9quipes IT et permet aux employ\u00e9s de continuer \u00e0 travailler sans interruption.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"auto\">R\u00e9duction des demandes r\u00e9p\u00e9titives<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3><p><span data-contrast=\"auto\">Les \u00e9quipes d\u2019assistance re\u00e7oivent souvent les m\u00eames questions de la part de nombreux utilisateurs. En standardisant les consignes entre les services et les zones g\u00e9ographiques, la formation int\u00e9gr\u00e9e r\u00e9duit significativement le nombre de demandes d\u2019assistance r\u00e9p\u00e9titives.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"auto\">Renforcement continu<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3><p><span data-contrast=\"auto\">La formation traditionnelle a lieu une seule fois. La formation int\u00e9gr\u00e9e, elle, renforce les connaissances en continu.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00c0 mesure que les employ\u00e9s effectuent des transactions de fa\u00e7on r\u00e9p\u00e9t\u00e9e, l\u2019assistance contextuelle leur rappelle les proc\u00e9dures correctes. Cette r\u00e9p\u00e9tition renforce la m\u00e9morisation sans n\u00e9cessiter de sessions de formation suppl\u00e9mentaires.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Les constats du secteur montrent r\u00e9guli\u00e8rement que la majorit\u00e9 des tickets de support SAP proviennent d\u2019un petit nombre de flux de travail r\u00e9currents. Lorsque les organisations int\u00e8grent des conseils dans ces flux gr\u00e2ce \u00e0 des outils comme\u00a0Assima\u00a0In-App Search, le volume de tickets diminue fortement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La formation int\u00e9gr\u00e9e fait passer l\u2019organisation d\u2019un support r\u00e9actif \u00e0 une mont\u00e9e en comp\u00e9tence proactive. Au lieu de corriger les erreurs apr\u00e8s qu\u2019elles se produisent, les entreprises les emp\u00eachent compl\u00e8tement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Ce changement constitue l\u2019un des moyens les plus efficaces de r\u00e9duire les tickets de support SAP et d\u2019am\u00e9liorer l\u2019adoption de SAP par les utilisateurs \u00e0 l\u2019\u00e9chelle de l\u2019entreprise.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e59f865 elementor-widget elementor-widget-heading\" data-id=\"e59f865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Comment Assima In-App Search rend possible la formation SAP int\u00e9gr\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-646801f elementor-widget elementor-widget-image\" data-id=\"646801f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"253\" src=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-768x253.jpg\" class=\"attachment-medium_large size-medium_large wp-image-21905\" alt=\"\" srcset=\"https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-768x253.jpg 768w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-300x99.jpg 300w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-1024x338.jpg 1024w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-1536x507.jpg 1536w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-2048x676.jpg 2048w, https:\/\/assimasolutions.com\/wp-content\/uploads\/2026\/04\/How-Embedded-Learning-Reduces-SAP-Tickets-01-2-150x50.jpg 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac0d06 elementor-widget elementor-widget-text-editor\" data-id=\"bac0d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Assima\u00a0In-App Search permet aux entreprises de d\u00e9ployer la formation SAP int\u00e9gr\u00e9e directement au sein des flux de travail en production.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La plateforme fournit une assistance contextuelle en temps r\u00e9el dans SAP, ce qui permet aux utilisateurs de rechercher instantan\u00e9ment des conseils, d\u2019acc\u00e9der aux connaissances processus et de r\u00e9soudre les probl\u00e8mes sans quitter l\u2019application. Les employ\u00e9s re\u00e7oivent ainsi la bonne information exactement au moment o\u00f9 ils en ont besoin, ce qui am\u00e9liore la pr\u00e9cision et r\u00e9duit la d\u00e9pendance au support externe.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">En rendant le support disponible directement dans le flux de travail,\u00a0Assima\u00a0In-App Search \u00e9limine la n\u00e9cessit\u00e9 de naviguer entre plusieurs syst\u00e8mes ou d\u2019ouvrir des tickets pour des questions courantes. Les utilisateurs peuvent poursuivre leur travail sans interruption, ce qui acc\u00e9l\u00e8re l\u2019ex\u00e9cution des t\u00e2ches et r\u00e9duit les erreurs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">En parall\u00e8le,\u00a0Assima\u00a0Train compl\u00e8te cette approche en permettant aux employ\u00e9s de s\u2019exercer aux flux de travail SAP dans des environnements simul\u00e9s avant d\u2019intervenir dans les syst\u00e8mes en production. Cela renforce leur confiance et leur familiarit\u00e9, de sorte qu\u2019ils sont mieux pr\u00e9par\u00e9s \u00e0 l\u2019ex\u00e9cution dans des conditions r\u00e9elles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Cette approche combin\u00e9e garantit que les employ\u00e9s sont accompagn\u00e9s \u00e0 la fois pendant l\u2019ex\u00e9cution gr\u00e2ce au support dans l\u2019application et avant l\u2019ex\u00e9cution gr\u00e2ce \u00e0 une formation bas\u00e9e sur la simulation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">En cons\u00e9quence, les organisations r\u00e9duisent leur d\u00e9pendance aux centres d\u2019assistance, am\u00e9liorent l\u2019exactitude des t\u00e2ches et acc\u00e9l\u00e8rent l\u2019adoption de SAP \u00e0 grande \u00e9chelle.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Les organisations qui utilisent la formation SAP int\u00e9gr\u00e9e constatent souvent :<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Des volumes plus faibles de demandes r\u00e9p\u00e9titives au centre d\u2019assistance<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Une mont\u00e9e en comp\u00e9tence plus rapide des utilisateurs pendant l\u2019onboarding<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Une meilleure exactitude des transactions dans tous les services<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Assima\u00a0aide les entreprises \u00e0 passer d\u2019un support utilisateur SAP r\u00e9actif \u00e0 une mont\u00e9e en comp\u00e9tence proactive des utilisateurs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d158af elementor-widget elementor-widget-heading\" data-id=\"0d158af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Indicateurs que les entreprises devraient suivre <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170cee3 elementor-widget elementor-widget-text-editor\" data-id=\"170cee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW4860557 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4860557 BCX8\">Les organisations qui souhaitent\u00a0<\/span><\/span><span class=\"TextRun SCXW4860557 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4860557 BCX8\">r\u00e9duire les tickets de support SAP<\/span><\/span><span class=\"TextRun SCXW4860557 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4860557 BCX8\">\u00a0doivent suivre quelques indicateurs cl\u00e9s de performance. Ces mesures aident les responsables \u00e0 comprendre si la formation int\u00e9gr\u00e9e et la formation SAP contextuelle am\u00e9liorent r\u00e9ellement la mont\u00e9e en comp\u00e9tence des utilisateurs et r\u00e9duisent la d\u00e9pendance au centre d\u2019assistance.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fc36f elementor-widget elementor-widget-html\" data-id=\"d2fc36f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"table-container\">\r\n  <table class=\"custom-table\">\r\n    <thead>\r\n      <tr>\r\n        <th>Indicateur<\/th>\r\n        <th>Ce qu\u2019il mesure<\/th>\r\n        <th>Pourquoi c\u2019est important<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td data-label=\"Metric\">Volume des tickets de support<\/td>\r\n        <td data-label=\"What It Measures\">Le nombre de tickets de support SAP avant et apr\u00e8s la mise en \u0153uvre de la formation int\u00e9gr\u00e9e.<\/td>\r\n        <td data-label=\"Why It Matters\">Une baisse nette du volume de tickets montre que les conseils contextuels emp\u00eachent les erreurs utilisateur les plus courantes.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Metric\">Temps moyen de r\u00e9solution des tickets<\/td>\r\n        <td data-label=\"What It Measures\">Le temps n\u00e9cessaire aux \u00e9quipes de support pour r\u00e9soudre les probl\u00e8mes SAP.<\/td>\r\n        <td data-label=\"Why It Matters\">Lorsque la formation int\u00e9gr\u00e9e accompagne les utilisateurs directement dans les flux de travail, les tickets deviennent plus simples et plus rapides \u00e0 r\u00e9soudre.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Metric\">Engagement des utilisateurs avec l\u2019assistance dans l\u2019application <\/td>\r\n        <td data-label=\"What It Measures\">La fr\u00e9quence \u00e0 laquelle les employ\u00e9s interagissent avec les parcours guid\u00e9s int\u00e9gr\u00e9s et les outils d\u2019assistance.<\/td>\r\n        <td data-label=\"Why It Matters\">Un engagement \u00e9lev\u00e9 indique que les utilisateurs s\u2019appuient sur la formation SAP contextuelle au lieu de soumettre des demandes au centre d\u2019assistance.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Metric\">Temps n\u00e9cessaire pour atteindre la ma\u00eetrise pour les nouveaux employ\u00e9s<\/td>\r\n        <td data-label=\"What It Measures\">Le temps qu\u2019il faut aux nouvelles recrues pour devenir productives dans les syst\u00e8mes SAP. <\/td>\r\n        <td data-label=\"Why It Matters\">La formation int\u00e9gr\u00e9e acc\u00e9l\u00e8re l\u2019onboarding en accompagnant les utilisateurs pendant l\u2019ex\u00e9cution de t\u00e2ches r\u00e9elles.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td data-label=\"Metric\">Sch\u00e9mas r\u00e9currents de tickets <\/td>\r\n        <td data-label=\"What It Measures\">La fr\u00e9quence des probl\u00e8mes r\u00e9p\u00e9t\u00e9s sur des flux de travail similaires.<\/td>\r\n        <td data-label=\"Why It Matters\">Une diminution des tickets r\u00e9currents montre que la formation int\u00e9gr\u00e9e traite les causes profondes plut\u00f4t que des correctifs temporaires.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4debc09 elementor-widget elementor-widget-text-editor\" data-id=\"4debc09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW22135427 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22135427 BCX8\">Le suivi de ces indicateurs donne aux entreprises une vision plus claire de leur\u00a0<\/span><\/span><span class=\"TextRun SCXW22135427 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22135427 BCX8\">adoption num\u00e9rique de SAP<\/span><\/span><span class=\"TextRun SCXW22135427 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22135427 BCX8\">. Avec le temps, ces enseignements aident les organisations \u00e0 affiner leurs strat\u00e9gies de formation, \u00e0 am\u00e9liorer l\u2019adoption de SAP par les utilisateurs et \u00e0\u00a0<\/span><\/span><span class=\"TextRun SCXW22135427 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22135427 BCX8\">r\u00e9duire durablement les tickets de support SAP<\/span><\/span><span class=\"TextRun SCXW22135427 BCX8\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22135427 BCX8\">\u00a0\u00e0 l\u2019\u00e9chelle de l\u2019entreprise.<\/span><\/span><span class=\"EOP SCXW22135427 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8280454 elementor-widget elementor-widget-heading\" data-id=\"8280454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Bonnes pratiques de mise en \u0153uvre <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f88eaa elementor-widget elementor-widget-text-editor\" data-id=\"0f88eaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Les entreprises qui souhaitent mettre en \u0153uvre une formation SAP int\u00e9gr\u00e9e devraient suivre plusieurs bonnes pratiques.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Commencez par identifier les flux de travail qui g\u00e9n\u00e8rent le plus grand nombre de tickets de support. En vous concentrant sur ces processus \u00e0 fort impact, vous obtiendrez des am\u00e9liorations imm\u00e9diates.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Ensuite, alignez les guides int\u00e9gr\u00e9s sur les flux de travail m\u00e9tier r\u00e9els plut\u00f4t que sur des sc\u00e9narios de formation th\u00e9oriques. La formation SAP contextuelle doit refl\u00e9ter la mani\u00e8re dont les employ\u00e9s ex\u00e9cutent r\u00e9ellement leurs t\u00e2ches.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Le contenu de formation doit \u00e9galement \u00e9voluer au rythme des mises \u00e0 jour du syst\u00e8me. Lorsque les configurations SAP changent, les consignes doivent \u00eatre mises \u00e0 jour pour \u00e9viter toute confusion.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Enfin, int\u00e9grez l\u2019apprentissage directement aux op\u00e9rations quotidiennes. La formation int\u00e9gr\u00e9e doit accompagner les employ\u00e9s en continu plut\u00f4t que fonctionner comme une initiative de formation s\u00e9par\u00e9e.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Lorsque les organisations consid\u00e8rent la mont\u00e9e en comp\u00e9tence des utilisateurs comme faisant partie du flux de travail lui-m\u00eame, l\u2019adoption de SAP par les utilisateurs s\u2019am\u00e9liore naturellement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-186b2a3 elementor-widget elementor-widget-heading\" data-id=\"186b2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a62410 elementor-widget elementor-widget-text-editor\" data-id=\"0a62410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Pour les entreprises qui g\u00e8rent des environnements SAP complexes, la formation int\u00e9gr\u00e9e est devenue essentielle.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Les entreprises de premier plan int\u00e8grent l\u2019apprentissage directement dans les flux de travail SAP au lieu de d\u00e9pendre uniquement des sessions de formation traditionnelles. Cette strat\u00e9gie am\u00e9liore l\u2019adoption de SAP par les utilisateurs dans tous les services et \u00e9vite les erreurs avant qu\u2019elles ne se produisent.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Assima\u00a0In-App Search joue un r\u00f4le essentiel dans la r\u00e9duction des tickets de support SAP en fournissant une assistance contextuelle en temps r\u00e9el directement dans les flux de travail. En permettant aux utilisateurs d\u2019acc\u00e9der instantan\u00e9ment aux r\u00e9ponses, les\u00a0organisations \u00e9liminent leur d\u00e9pendance aux centres d\u2019assistance et am\u00e9liorent l\u2019exactitude des t\u00e2ches.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Lorsqu\u2019elle est associ\u00e9e \u00e0 l\u2019apprentissage bas\u00e9 sur la simulation avec Assima Train, l\u2019entreprise peut accompagner les utilisateurs avant et pendant l\u2019ex\u00e9cution, cr\u00e9ant ainsi une strat\u00e9gie compl\u00e8te de formation int\u00e9gr\u00e9e qui favorise l\u2019adoption et l\u2019efficacit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45bbd17 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"45bbd17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6100b23 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6100b23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Vous voulez r\u00e9duire les tickets de support SAP dans votre organisation <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b70cf94 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b70cf94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assimasolutions.com\/company\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cf13fb e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"5cf13fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e906490 frequently-section e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e906490\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e5f42 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c9e5f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484358d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"484358d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Answer Some of Your Questions.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a7746 elementor-widget__width-initial accordion elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b1a7746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a40d6b7ebc6e\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b1a7746\">\n                        <a href=\"#collapse-99699096a40d6b7ebc6e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-99699096a40d6b7ebc6e\" aria-expanded=\"true\" aria-controls=\"Collapse-99699096a40d6b7ebc6e\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment les entreprises peuvent-elles r\u00e9duire les tickets de support SAP ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-99699096a40d6b7ebc6e\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-b1a7746\" data-parent=\"#accordion-6a40d6b7ebc6e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW246695847 BCX8\"><span class=\"NormalTextRun SCXW246695847 BCX8\">Les entreprises peuvent r\u00e9duire les tickets de support SAP en int\u00e9grant un apprentissage contextuel directement dans les flux de travail SAP. Des conseils en temps r\u00e9el aident les employ\u00e9s \u00e0 ex\u00e9cuter correctement les t\u00e2ches et \u00e0 \u00e9viter les erreurs utilisateur courantes.<\/span><\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b1a7746\">\n                        <a href=\"#collapse-d936d576a40d6b7ebc6e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d936d576a40d6b7ebc6e\" aria-expanded=\"false\" aria-controls=\"Collapse-d936d576a40d6b7ebc6e\">\n                            \n                            <span class=\"ekit-accordion-title\"> Qu\u2019est-ce que la formation int\u00e9gr\u00e9e dans SAP ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d936d576a40d6b7ebc6e\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-b1a7746\" data-parent=\"#accordion-6a40d6b7ebc6e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW214292262 BCX8\"><span class=\"NormalTextRun SCXW214292262 BCX8\">La formation int\u00e9gr\u00e9e fournit une assistance en temps r\u00e9el dans l\u2019application ainsi que des conseils contextuels pendant les flux de travail SAP. Elle permet aux employ\u00e9s d\u2019apprendre en ex\u00e9cutant les t\u00e2ches, au lieu de s\u2019appuyer uniquement sur des sessions de formation traditionnelles.<\/span><\/span><span class=\"EOP Selected SCXW214292262 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b1a7746\">\n                        <a href=\"#collapse-1d189756a40d6b7ebc6e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1d189756a40d6b7ebc6e\" aria-expanded=\"false\" aria-controls=\"Collapse-1d189756a40d6b7ebc6e\">\n                            \n                            <span class=\"ekit-accordion-title\">Pourquoi les utilisateurs SAP cr\u00e9ent-ils autant de tickets de support ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1d189756a40d6b7ebc6e\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-b1a7746\" data-parent=\"#accordion-6a40d6b7ebc6e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW101433734 BCX8\"><span class=\"NormalTextRun SCXW101433734 BCX8\">Les utilisateurs ouvrent souvent des tickets en raison de la complexit\u00e9 du syst\u00e8me, des mises \u00e0 jour fr\u00e9quentes, d\u2019une formation oubli\u00e9e et de l\u2019absence d\u2019assistance contextuelle dans les flux de travail.<\/span><\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-b1a7746\">\n                        <a href=\"#collapse-9cead9f6a40d6b7ebc6e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9cead9f6a40d6b7ebc6e\" aria-expanded=\"false\" aria-controls=\"Collapse-9cead9f6a40d6b7ebc6e\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment Assima r\u00e9duit-elle la d\u00e9pendance au centre d\u2019assistance ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9cead9f6a40d6b7ebc6e\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-b1a7746\" data-parent=\"#accordion-6a40d6b7ebc6e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"NormalTextRun SCXW196494614 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW196494614 BCX8\">\u00a0r\u00e9duit la d\u00e9pendance au centre d\u2019assistance en combinant une assistance en temps r\u00e9el dans l\u2019application via\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW196494614 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW196494614 BCX8\">\u00a0In-App Search avec un apprentissage bas\u00e9 sur la simulation via\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW196494614 BCX8\">Assima<\/span><span class=\"NormalTextRun SCXW196494614 BCX8\">\u00a0Train. Cela permet aux utilisateurs de r\u00e9soudre les probl\u00e8mes de mani\u00e8re autonome et d\u2019ex\u00e9cuter les t\u00e2ches sans d\u00e9pendre des \u00e9quipes de support.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-b1a7746\">\n                        <a href=\"#collapse-4deab4f6a40d6b7ebc6e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4deab4f6a40d6b7ebc6e\" aria-expanded=\"false\" aria-controls=\"Collapse-4deab4f6a40d6b7ebc6e\">\n                            \n                            <span class=\"ekit-accordion-title\">Quels indicateurs montrent une r\u00e9duction des tickets de support SAP ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(-6.188 -11.246)\" fill=\"#4f6d7a\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23.616\" height=\"13.503\" viewBox=\"0 0 23.616 13.503\"><path id=\"Icon_ionic-ios-arrow-down\" data-name=\"Icon ionic-ios-arrow-down\" d=\"M18,20.679l8.93-8.937a1.681,1.681,0,0,1,2.384,0,1.7,1.7,0,0,1,0,2.391L19.2,24.258a1.685,1.685,0,0,1-2.327.049L6.68,14.14a1.688,1.688,0,0,1,2.384-2.391Z\" transform=\"translate(29.804 24.749) rotate(180)\" fill=\"#dd6e42\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4deab4f6a40d6b7ebc6e\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-b1a7746\" data-parent=\"#accordion-6a40d6b7ebc6e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span class=\"TextRun SCXW234172893 BCX8\"><span class=\"NormalTextRun SCXW234172893 BCX8\">Les principaux indicateurs incluent une baisse du volume de tickets, des temps de r\u00e9solution plus rapides, une meilleure ma\u00eetrise des utilisateurs et des taux plus faibles de demandes de support r\u00e9p\u00e9titives.<\/span><\/span><span class=\"EOP SCXW234172893 BCX8\">\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment les entreprises peuvent-elles r\u00e9duire les tickets de support SAP ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW246695847 BCX8\\\"><span class=\\\"NormalTextRun SCXW246695847 BCX8\\\">Les entreprises peuvent r\u00e9duire les tickets de support SAP en int\u00e9grant un apprentissage contextuel directement dans les flux de travail SAP. Des conseils en temps r\u00e9el aident les employ\u00e9s \u00e0 ex\u00e9cuter correctement les t\u00e2ches et \u00e0 \u00e9viter les erreurs utilisateur courantes.<\/span><\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\" Qu\u2019est-ce que la formation int\u00e9gr\u00e9e dans SAP ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW214292262 BCX8\\\"><span class=\\\"NormalTextRun SCXW214292262 BCX8\\\">La formation int\u00e9gr\u00e9e fournit une assistance en temps r\u00e9el dans l\u2019application ainsi que des conseils contextuels pendant les flux de travail SAP. 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Cela permet aux utilisateurs de r\u00e9soudre les probl\u00e8mes de mani\u00e8re autonome et d\u2019ex\u00e9cuter les t\u00e2ches sans d\u00e9pendre des \u00e9quipes de support.<\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quels indicateurs montrent une r\u00e9duction des tickets de support SAP ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW234172893 BCX8\\\"><span class=\\\"NormalTextRun SCXW234172893 BCX8\\\">Les principaux indicateurs incluent une baisse du volume de tickets, des temps de r\u00e9solution plus rapides, une meilleure ma\u00eetrise des utilisateurs et des taux plus faibles de demandes de support r\u00e9p\u00e9titives.<\/span><\/span><span class=\\\"EOP SCXW234172893 BCX8\\\">\u00a0<\/span><\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Points cl\u00e9s \u00e0 retenir Les tickets de support SAP augmentent en raison de la complexit\u00e9 du syst\u00e8me, des mises \u00e0 jour fr\u00e9quentes et du manque d\u2019assistance utilisateur en temps r\u00e9el. La formation traditionnelle \u00e9choue parce que les utilisateurs ne re\u00e7oivent pas d\u2019accompagnement au moment de l\u2019ex\u00e9cution des t\u00e2ches. La formation int\u00e9gr\u00e9e fournit une assistance contextuelle [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":17780,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[221],"tags":[],"class_list":["post-21868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reduce SAP Support Tickets with Embedded Learning | Assima<\/title>\n<meta name=\"description\" content=\"Reduce SAP Support Tickets with Embedded Learning\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/assimasolutions.com\/fr\/resources\/blog\/reduce-sap-support-tickets-embedded-learning\/\" 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